Director, Retail Channels

Encontrado en: Talent PR C2 - hace 2 semanas

San Juan, Puerto Rico Oriental A tiempo completo
The Branch Network Director is responsible for the overall profitability, sales, and service of our branches. The role will support the development of annual deposit, savings, client retention, growth, digital migration goals and establish/implement annual branch sales plans in alignment with the overarching retail strategy. Oversees Branch Management team in Puerto Rico and USVI and is accountable for sales end-to end routines and protocols, profit goals, customer retention, operational compliance, and service standards. Key driver of strategy, people and processes aligned with the Bank’s mission, vision, and core values. This role works hybrid with most of the time in branches within Puerto Rico and US Virgin Islands.

MAJOR DUTIES & RESPONSIBILITIES:

Develop and execute a comprehensive annual business plan encompassing strategies and tactics necessary to achieve goals in alignment with Retail Channels strategies. Maintain a high-performance environment and implement a people strategy that attracts, retains, develops, and motivates branch team by fostering an inclusive work environment and using a coaching mindset and behaviors, communicating vision/values/business strategy. Coordinate the Branches' sales management activities directed to customer growth, portfolio growth, credit, and deposit production. Lead and drive a high standard of customer service-driven culture at branches. Monitor sales performance and accountabilities from a selling and customer retention perspective. Implement sales and service disciplines throughout the Branch Network. Maintain a visible and aggressive presence in the community through active participation in key community functions, meetings, and events. Assess and advise management on opportunities, risks, and conditions of the business in charge. Keep management informed of overall trends and conditions and recommend changes as appropriate. Anticipate and mitigate credit, operational, market, and reputational risks. Maintain a strict “tone at the top” in relation to compliance with regulatory agencies' guidelines, bank policies, and procedures. Support strategic innovation tools implementation, adoption, and migration to self-service channels. Works toward human capital development and change management as part of our transformation. Ensure compliance with regulatory agencies guidelines, policies, and procedures. Other duties as assigned. 

EDUCATION AND EXPERIENCE:

Bachelor’s degree in Business Administration, Finance, Accounting, or related field required. Master’s degree highly preferred.  Five (5) years of related management / leadership experience in retail required including financial services or banking industry required.  Management and people leadership experience required. Strong mentoring and relationship-building skills with the ability to effectively manage a large team.  The minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. Analytical, proactive problem solving, organized, detail oriented and able to multitask maintaining the defined quality standards. Service and people oriented, with extensive interpersonal skills. Excellent presentation and communication skills in both English and Spanish required. Technology and computer systems proficiency required (MS Office and related banking software and applications).  Self-starter, results oriented, dynamic, and able to work with minimum supervision. Sound judgment and proper criteria for establishing priorities correctly. Must be able to lead several initiatives simultaneously observing the defined quality standards. Availability to travel within Puerto Rico and US Virgin Islands required.

  • Manager, Retail Channels

    Encontrado en: beBee jobs PR - hace 2 semanas

    San Juan, San Juan, Puerto Rico Oriental A tiempo completo

    The Manager, Retail Channels (Manager Services Operations) is responsible of daily efficient operation and service of a retail bank branch. Manages employees, organizes and directs activities, maximizes branch profitability, provides high level of quality customer service. Promotes the sales and service culture through our values and attributes and...

  • Manager, Retail Channels

    Encontrado en: Talent PR C2 - hace 5 días

    San Juan, Puerto Rico Oriental A tiempo completo

    The Manager, Retail Channels (Manager Services Operations) is responsible of daily efficient operation and service of a retail bank branch. Manages employees, organizes and directs activities, maximizes branch profitability, provides high level of quality customer service. Promotes the sales and service culture through our values and attributes and...

  • Associate, Retail Channels

    Encontrado en: Talent PR C2 - hace 3 semanas

    San Juan, Puerto Rico Oriental A tiempo completo

    Under the guidance of the Branch Manager, the Associate, Retail Channel (Teller) is responsible for providing superior and efficient customer service that includes handling an array of transactional services as well as promoting bank products in accordance with established processes, guidelines and in strict compliance with applicable regulations. This...

  • Analyst, Retail Channels

    Encontrado en: Talent PR C2 - hace 2 semanas

    San Juan, Puerto Rico Oriental A tiempo completo

    The Analyst, Retail Channels (Jr Industrial Engineer) is accountable for the development and completion of projects that contributes to the achievement of our channel’s strategy. Will Collaborate with ongoing projects from other areas impacting channels. The position will be working hybrid and is based in Oriental Center building, San Juan, PR.Major Duties...

  • Advisor, Retail Channels

    Encontrado en: Talent PR C2 - hace 2 semanas

    San Juan, Puerto Rico Oriental A tiempo completo

    The Advisor, Retail Channels (Reporting/Analytics) interpret, analyze, and recommend data results using statistical and/or data analysis techniques and provide ongoing reporting. Develop and implement data collection process and other strategies that optimize statistical efficiency and data quality. Position works hybrid based in San Juan, PR. MAJOR DUTIES...

  • Associate, Retail Channels

    Encontrado en: Talent PR C2 - hace 7 días

    San Juan, Puerto Rico Oriental A tiempo completo

    The Associate, Retail Channel (Teller At-Large) is responsible for providing superior and efficient customer service that includes handling an array of transactional services as well as promoting bank products in accordance with established processes, guidelines and in strict compliance with applicable regulations. Position works on-site based in Condado...

  • Director Of Marketing

    Encontrado en: Talent PR C2 - hace 7 días

    San Juan, Puerto Rico Rob Levine Law A tiempo completo

    We are currently seeking an experienced Marketing Director that has a proven track record of increasing revenue through all areas of marketing services. This person must have a deep knowledge of digital marketing.Overview:As the Marketing Director, you will play a pivotal role in shaping and executing the digital marketing strategies for all Levine...

  • Business & Product Marketing Manager

    Encontrado en: Talent PR C2 - hace 2 semanas

    San Juan, Puerto Rico El Comeback A tiempo completo

    ***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at elcomebackpr.org/registration-form to get matched with professional opportunities on the island. Candidates' searches for positions posted by El Comeback are done on behalf of companies that we support in their search...

  • Advisor, Retail Channel

    Encontrado en: Talent PR C2 - hace 2 semanas

    San Juan, Puerto Rico Oriental A tiempo completo

    The Advisor, Remote Network serves high-end customers with a sharp and professional business approach to build a lasting relationship to manage their wealth. Increases revenues and portfolio by building goodwill and customer loyalty. Making the high-end customer feel pampered and eager to increase relationship due to satisfaction. Position works onsite based...

  • Housekeeping Supervisor

    Encontrado en: beBee S PR - hace 4 semanas

    San Juan, Puerto Rico Caribe Hilton A tiempo completo

    DescriptionThe famous Caribe Hilton is looking for their next Housekeeping Supervisor to join their team.The Caribe Hilton has welcomed guests since 1949 and has 17 acres of tropical landscaping, nine restaurants, island-inspired rooms, spa, and oceanfront pool complex, all right on the beach.Shift Pattern: Full Availability. Rotating shifts throughout...

  • Oriental Summer Internship Program 2024

    Encontrado en: Talent PR C2 - hace 2 semanas

    San Juan, Puerto Rico Oriental A tiempo completo

    The Oriental Bank Summer Internship Program (SIP), offers an excellent opportunity to gain real-world experience in one of Puerto Rico’s leading banking and financial services companies. Interns receive a competitive advantage by connecting coursework, sound coaching and mentoring with industry experience and laying the groundwork for the future. We are...