Field Service Engineer I
hace 1 mes
Job Description
The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under supervision of Manager and Senior FSE Trainer, the FSE will service and provide expert level technical support to assigned equipment.
Job Duties
Establish and maintain a high level of customer satisfaction with assigned products, support and service. Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system. Train customers on the basic operation and use of assigned products. Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements. Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products. Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner. Open communication with territory Sales Representatives Provide support at conventions, trade shows and customer trials. Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilitiesJob Qualifications
Required:
Associate degree in electronics, computer science or related technical discipline is required or a minimum of 4 years of equivalent experience with medical devices and or Military Technical experience. Minimum one to three years as a Field Service Engineer, or equivalent experience Valid Driver’s License required. Ability to travel overnight (>40%) Ability to work flexible hours as required including weekends.Preferred:
Bachelor’s degree preferred. Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable. Experience working with and troubleshooting video display and video routing systems is desirable. Experience working with and troubleshooting electromechanical / microprocessor-based products CompTIA Net+ or CompTIA A+ or other similar industry recognized certification is preferred Experienced user of Microsoft Office tools, including Excel, Word and Power Point. Strong customer service skills. Solid working knowledge of electronics, personal computer hardware and software Proven ability to work under pressure. Ability to articulate technical and user needs in a concise manner easily understood by all. Ability to work with field personnel, management, and customers. Demonstrated decision-making ability towards solving problems, and effectively communicate these solutions to co‑workers and customers. Why join Olympus? We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. Equitable Offerings you can count on:Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**
Connected Culture you can embrace:Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Diversity Equity & Inclusion Initiatives including Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance
*US Only **Center Valley, PA and Westborough, MA Are you ready to be a part of our team? . The anticipated base pay range for this full-time position working at this location is $24.83 - $33.52 / hour, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications. At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit . Olympus is dedicated to building a diverse, inclusive and authentic workplace We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive. Let’s realize your potential, together. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. Applicants with Disabilities: Posting Notes: || United States (US) || Puerto Rico (US-PR) || San Juan || Customer Service-
SolarEdge Field Service Engineer
hace 2 meses
San Juan, San Juan, Puerto Rico SolarEdge A tiempo completoJob DescriptionOverviewSolarEdge is a global leader in high-performance smart energy technology, with a diverse product offering that includes intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.We are seeking a Field Service Engineer to provide on-site customer support for SolarEdge...
-
Civil Engineer I
hace 5 meses
San Juan, Puerto Rico SOL Engineering Services A tiempo completoSOL Engineering Services, LLC is an engineering and technical services provider, with over 20 years of engineering and consulting experience. Our viability comes, in part, from utilizing the diverse backgrounds of the firm’s owners and the experiences of its team of approximately 100 engineers, scientists, technical subject matter experts, and program...
-
SolarEdge Field Service Engineer
hace 1 mes
San Juan, San Juan, Puerto Rico SolarEdge A tiempo completoAbout the RoleWe are seeking a highly skilled Field Service Engineer to join our team in Puerto Rico. As a Field Service Engineer, you will play a crucial role in providing on-site customer support for SolarEdge products installed in the field.Your primary scope of technical support will be to provide response to customers regarding the proper operation of...
-
Field Service Representative I
hace 6 meses
San Juan, Puerto Rico STERIS A tiempo completoAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary • Position acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team....
-
Field Service Engineer
hace 4 meses
San Juan, Puerto Rico SolarEdge A tiempo completoPower the Future with us!SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home...
-
Medical Device Field Service Specialist
hace 1 mes
San Juan, San Juan, Puerto Rico Olympus A tiempo completoAbout the JobAs a Medical Device Field Service Specialist at Olympus, you will play a crucial role in servicing and maintaining our medical products, ensuring customer satisfaction and providing expert-level technical support. This is an exciting opportunity to join our team and contribute to making people's lives healthier, safer, and more...
-
Software Engineer
hace 2 meses
San Juan, San Juan, Puerto Rico Sargent & Lundy A tiempo completoWe are seeking a highly skilled Software Engineer to join our team at {company}. The successful candidate will be responsible for designing, developing, and maintaining our software applications.The ideal candidate will have a strong background in programming languages such as Java, Python, and C++.Responsibilities:Design and develop software...
-
San Juan, San Juan, Puerto Rico Sargent & Lundy A tiempo completoOverviewSargent & Lundy is a leading engineering and design firm seeking an experienced Mechanical Designer and Engineer to join our team. With a strong focus on innovative solutions, we strive to deliver exceptional results for our clients.Estimated Salary: $120,000 - $180,000 per yearAbout the RoleWe are looking for a skilled Mechanical Designer and...
-
Cloud Solutions Engineer
hace 2 meses
San Juan, San Juan, Puerto Rico Dark Wolf Solutions A tiempo completoCloud Architect/Engineer Job DescriptionDark Wolf Solutions seeks a Cloud Architect / Engineer to support cloud-modernization and on-premise DevSecOps environments for a U.S. Navy Software Factory program.Key Responsibilities:Work within a cross-functional Agile team to manage work and deliver capabilities in small and frequent batches.Design, build,...
-
Senior Civil Engineer
hace 1 mes
San Juan, San Juan, Puerto Rico SOL Engineering Services A tiempo completoSOL Engineering Services, LLC is an engineering and technical services provider with over 20 years of experience.Job SummaryWe are seeking a motivated Civil Engineer I to join our team in Puerto Rico. The successful candidate will support the planning, design, and management of civil engineering projects.About UsOur company offers high-quality, responsive...
-
Electronic Systems Engineer III
hace 3 semanas
San Juan, San Juan, Puerto Rico KBR A tiempo completoAt KBR, we're hiring for a Electronic Systems Engineer III role in our Defense Systems Engineering team. This position involves working on various electronic systems and equipment at multiple locations across the US.We're looking for a skilled engineer to join our 30,000-strong global team. As an Electronic Systems Engineer III, you'll be responsible for...
-
Gerente Regional de Operaciones Senior
hace 3 semanas
San Juan, San Juan, Puerto Rico Prime Janitorial Service A tiempo completoSobre la empresaLa Prime Janitorial Service es una empresa líder en servicios de limpieza y mantenimiento que busca a un profesional experimentado para desempeñar el rol de Gerente Regional de Operaciones Senior.Descripción del puestoBuscamos a un Gerente Regional de Operaciones Senior con experiencia en supervisión de proyectos y liderazgo de equipos....
-
San Juan, San Juan, Puerto Rico Qrc Group Llc A tiempo completoWe are seeking a skilled Packaging Engineer to lead pharmaceutical projects from inception to commercialization. The ideal candidate will have experience in packaging equipment, including de-nesting machines, conveyors, labelers, cartoners, case packers, and serialization systems.Key Responsibilities:Develop and implement packaging solutions that meet...
-
Software Engineer with Strong Problem-Solving Skills
hace 2 meses
San Juan, San Juan, Puerto Rico Us Postal Service A tiempo completoOur company is seeking a highly skilled Software Engineer to join our team. The ideal candidate will have strong problem-solving skills and the ability to effectively communicate with colleagues.Key responsibilities include:Designing and developing software solutionsCollaborating with cross-functional teamsMaintaining and improving existing softwareThe...
-
Sales Assistant I
hace 2 meses
San Juan, San Juan, Puerto Rico Elevance Health A tiempo completoJob Summary:Elevance Health is seeking a highly organized and detail-oriented Sales Assistant I to provide administrative support to our sales team. The successful candidate will be responsible for general administrative tasks, including typing, filing, faxing, and mailing.Key Responsibilities:Provide administrative support to the sales team, including...
-
Senior Software Engineer
hace 2 meses
San Juan, San Juan, Puerto Rico Capital One A tiempo completoAbout the RoleCapital One is seeking a talented Full Stack Software Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, testing, implementing, and supporting technical solutions in full-stack development tools and technologies.Key ResponsibilitiesCollaborate with Agile teams to design and...
-
Hotel Maintenance Engineer
hace 1 mes
San Juan, San Juan, Puerto Rico Remington Hotels A tiempo completoOverviewRemington Hotels is seeking a highly skilled Hotel Maintenance Engineer to join our team. In this role, you will be responsible for maintaining the physical condition of our hotel and ensuring that all systems are functioning properly.Salary$55,000 - $65,000 per year, depending on experience.Job DescriptionThe Hotel Maintenance Engineer will be...
-
Software Quality Assurance Engineer
hace 4 semanas
San Juan, San Juan, Puerto Rico INGELLICOM A tiempo completoJob OverviewWe are seeking an experienced Software Quality Assurance (QA) Engineer to join our team at INGELLICOM.Job SummaryThe QA Engineer will play a critical role in ensuring the high quality of our software products. This includes working with the Testing team to prepare test plans and testing software to company guidelines and standards.Key...
-
Senior Software Engineer
hace 2 meses
San Juan, San Juan, Puerto Rico Capital One A tiempo completoJob Title: Senior Software EngineerCapital One is seeking a highly skilled Senior Software Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, and deploying scalable and efficient software solutions.Key Responsibilities:Collaborate with cross-functional teams to design and develop software...
-
Mechanical Engineer
hace 1 mes
San Juan, San Juan, Puerto Rico Sargent & Lundy A tiempo completoExplore a challenging role at Sargent & Lundy as a Mechanical Engineer specializing in nuclear power systems design.We offer an attractive salary range of $120,000 to $180,000 per year, depending on experience and qualifications.Job Description:This position involves the preparation and review of modification packages for operating nuclear power plants,...
