Installations Coordinator

What´s the role?

As an Installations Coordinator, you will schedule and coordinate installation related activities that contribute to customer happiness. Responsible for maintaining an efficient, customer-focused installation schedule. Reduce next day reschedules, support installations and complete special installations projects. The installations coordinator works with other installations members to develop new process and review existing for provided the customer with best experience and satisfaction.

How can you add value?

Essential Duties and Responsibilities include, but are not limited to, the following:

Schedule and reschedule service and installation calls for customers and prepare quota points in CSG system. Work with categories and management areas in all the system. Print and distribute contractor’s installation routes and perform QC calls to customers. Effectively communicate installation schedule with other departments, working closely with Sales, Customer Service and Dispatch Department. Analyzes installation/service needs and specifications to determine the requirements for installers and service technicians, product, equipment, and tools. Collaborate with residential / commercial sales departments to fulfill special sales events. Maintain logs, reports, and other information on customer installations every single day. Complete complaint cards and contact customers to ascertain happiness. Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures, including the Code of Conduct and Liberty safety standards and procedures. Other functions may be assigned.

What do you need?

Education and/or Experience:

High School diploma. Associate degree preferred.

One-to-two-year experience in clerical, customer service, radio dispatch or CATV technical field operation is a requirement.

Other Qualifications:

Bilingual (English and Spanish). Knowledge of dispatch procedures, CSG ACSR, some knowledge on cable TV, and in city and map reading. Able to handle and solve difficult customer’s inquiries and complaints. Strive to work different shifts, including evening and weekends’ hours. Able to work and execute several tasks at a time. Working knowledge of CSG codes and order creation. Intermediate to Advanced Word, Excel and data entry skills. Strong attention to detail and numerical accuracy. Ability to perform data entry of information dynamically, fast and accurate. Ability to sit and key data for long periods of time.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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