Call Center Supervisor

hace 3 meses


San Juan, Puerto Rico Glowtouch technologies A tiempo completo
Position: Call Center Supervisor Location: San Juan, Puerto Rico
Job Id: 1089 # of Openings: 1 GlowTouch  is growing and we are looking for an extraordinary  Call Center Supervisor  to join our motivated and ambitious team. What Will You Do? As a  Call Center Supervisor , you will motivate Customer Service and Support Representatives within your team, driving them to achieve their best, and strive to deliver customer experiences of the highest standard. Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their careers to the next level with a growing company. Location This position is located in office at our center located at 1064 Ponce De Leon, San Juan, PR 00907. In this role you will: Lead and inspire a team of Customer Representatives to deliver excellent levels of individual/team performance and customer satisfaction Monitor daily workflow and ensure that correct procedures are followed Keeping up to date with business development and new product lines Support the Program Manager to highlight operational risks and areas of improvement Manage the fair and consistent application of performance management and disciplinary measures as necessary Identify system and workflow improvements to enhance the team’s efficiency Support agent escalations and manage according to established workflow Escalate any appropriate problems to senior management Works with team leadership to develop, implement and monitor CES development plans with an overall focus on customer service skills Performs other duties as assigned Who You Are: To be considered, candidates are expected to have the following: 2 years BPO call center management experience Strong attention to detail Excellent leadership and communication skills Strong customer service skills including call center client processes and procedures Strong coaching and people-development skills through call-listening, quality feedback, etc. Ability to deal with demanding customers and escalations Energetic with the ability to motivate the team Creative thinking PC literate, including Microsoft Office products Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Ability to work in a team environment Ability to meet or exceed performance goals Who We Are: GlowTouch is a Louisville KY USA-based company that provides personalized contact centers, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele. “Putting People First” is not just a motto; it’s who we are and what we do. We value our employees, customers, and communities. We don’t hire for jobs; we help employees map out careers with us and have an enviable retention rate. Many clients have been with us for decades because we go beyond doing what is expected. A lot of companies talk of having a family atmosphere; we put those words into action. Education:  High School Diploma or equivalent education experience is required. Location This position is located in office at our center located at  1064 Ponce De Leon, San Juan, PR 00907. Hours: Must be flexible to work weekends and evenings to meet business needs. Benefits : GlowTouch offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options. GlowTouch is a certified woman-owned business and an EOE employer that welcomes diversity.


  • San Juan, Puerto Rico Oriental A tiempo completo

    The Advisor, Remote Network (Sales Supervisor) is responsible for the call center staff, who train, hire, monitor, and motivate. Ensure that the teams meet their goals and provide sufficient customer support. Promotes and executes strategies for customer’s products and services adoption and retention goals while supporting the growth of digital channels...


  • San Juan, Puerto Rico NFP A tiempo completo

    SUMMARY: The Call Center Representative is responsible for answering all incoming calls received in the Benefit Service Center. Calls will refer to requests, issues or cases pertaining benefit management for assigned accounts. The service entails assuring immediate resolution or follow-ups on a need basis until closure of inquiry. Call Center...

  • Team Leader

    hace 3 meses


    San Juan, Puerto Rico abarca health A tiempo completo

    What you’ll do In a few words… Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning... Abarca’s Service Operations team takes the charge by handling two areas of detail-oriented and quality care: Clinical Outreach and...

  • Adjuster (Call Center)

    hace 3 semanas


    San Juan, Puerto Rico Popular Bank A tiempo completo

    General Description Locates and notifies customers by telephone with delinquent accounts and attempts to secure payment. Essential Duties and Responsibilities Contact customers by phone to encourage and secure payment of delinquent accounts. Dialogue with customer by telephone in attempt to determine reason for overdue payment, reviewing...

  • Adjuster (Call Center)

    hace 2 semanas


    San Juan, Puerto Rico Popular Bank A tiempo completo

    General Description Locates and notifies customers by telephone with delinquent accounts and attempts to secure payment. Essential Duties and Responsibilities Contact customers by phone to encourage and secure payment of delinquent accounts. Dialogue with customer by telephone in attempt to determine reason for overdue payment, reviewing...


  • San Juan, Puerto Rico Popular Bank A tiempo completo

    General Description Locates and notifies customers by telephone with delinquent accounts and attempts to secure payment. Essential Duties and Responsibilities Contact customers by phone to encourage and secure payment of delinquent accounts. Dialogue with customer by telephone in attempt to determine reason for overdue payment, reviewing...

  • Wellness Coordinator

    hace 4 semanas


    San Juan, Puerto Rico UnitedHealth Group A tiempo completo

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • San Juan, Puerto Rico UnitedHealth Group A tiempo completo

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Wellness Coordinator

    hace 2 semanas


    San Juan, Puerto Rico UnitedHealth Group A tiempo completo

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Adjuster (Call Center)

    hace 3 semanas


    San Juan, Puerto Rico Popular A tiempo completo

    At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our...

  • Adjuster (Call Center)

    hace 2 semanas


    San Juan, Puerto Rico Popular A tiempo completo

    At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our...

  • Outbound Call Center

    hace 3 meses


    San Juan, Puerto Rico UnitedHealth Group A tiempo completo

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • M&R Sales Supervisor

    hace 3 semanas


    San Juan, Puerto Rico UnitedHealth Group A tiempo completo

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • San Juan, Puerto Rico ASM Global A tiempo completo

    Position SummaryASM Global the leader in privately managed public assembly facilities, has an excellent opening for a Food & Beverage Supervisor (On Call, Part-Time) for the Food & Beverage at Coliseo de Puerto Rico.SUMMARYThis position is “On Call” (called for events, when needed).  Supervises the “on call” F&B attendants, Bartenders and Concession...


  • San Juan, Puerto Rico UnitedHealth Group A tiempo completo

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Call Center Agent

    hace 3 meses


    San Juan, Puerto Rico Firma de Reclutamiento en PR A tiempo completo

    Requirements:Minimum High School DiplomaExperience in Customer Service, sales and working with production results measurement.Fast in the keyboard and handling of computer systems.Valid driver's licence issued in PR. Customer oriented person.Basic level conversational English. Excellent written and oral communication skillsAbility to work under pressure,...


  • San Juan, Puerto Rico Cardinal Health A tiempo completo

    Health System Pharmacy is responsible for providing customized pharmacy program solutions that reduce costs and improve patient care quality for hospitals, health systems and other integrated healthcare providers may also consult with and advise healthcare team on prescribed medications, supplies and related processes. Review medical orders, promote use...


  • San Juan, Puerto Rico Popular A tiempo completo

    At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our...


  • San Juan, Puerto Rico Caribe Hilton A tiempo completo

    DescriptionThe iconic Caribe Hilton is looking for their next Maintenance Supervisor to join their Property Operations team.Located on a beautiful peninsula in San Juan, Puerto Rico, it is a vibrant destination beach-front resort! Sitting on 17 acres of tropical landscape, the resort is just a short distance from Old San Juan, the vibrant Condado district...


  • San Juan, Puerto Rico Target Human Resources Solutions A tiempo completo

    Descripción de la CompañíaNuestro cliente es una entidad municipal encargada de recaudar, recibir y distribuir los fondos públicos que corresponden a los municipios.Resumen del PuestoEs responsable de establecer objetivos claros y alcanzables para el equipo, asi como de desarrollar estrategias efectivas para alcanzarlos.Funciones Esenciales y...