Traffic And Regulatory Generalist

Traffic and Regulatory Generalist
TOTE is Dedicated, Reliable and Built to Serve.

Come join TOTE Maritime Agency Puerto Rico LLC TOTE Maritime Puerto Rico has proudly served the communities of Puerto Rico since ****. TOTE Maritime Puerto Rico provides safe, reliable transportation for the Puerto Rico and related Caribbean trades. Their high-speed lift-on/lift-off vessels (Lo/Lo) are the world's first environmentally friendly commercial container ships and are supported by a seamless network of port facilities, operational systems, and inland transportation resources.

Our Core Pillars

SAFETY
Safety & Compliance are at the forefront of every decision and action we make here at TOTE.

COLLEAGUE EXPERIENCE
Great companies are built by great people. We are committed to talent and leadership development opportunities throughout TOTE.

OPERATIONAL EXCELLENCE
Operational excellence through continuous improvement.

CUSTOMER EXPERIENCE
Committed to delivering a best-in-class customer experience with a focus on operations that prioritize value-added service, efficiency, and effectiveness.

Come find out what sets TOTE apart.

Job Description
What Makes a Great TOTE Employee

You would be a great TOTE Maritime Puerto Rico employee if you:

Model safe behavior, never compromising your or another's safety.
Keep a positive outlook in all you do and show consistency in words and actions.
Follow through on commitments and communicate openly.
Demonstrate personal accountability for achieving results, your actions, and your professional development.
Can be counted on to be a true business partner.
Summary / Objective

The Traffic and Regulatory Generalist is responsible for ensuring the accuracy and timely processing of cargo documentation while supporting the efficient coordination and execution of vessel loading, discharge, and dispatch operations.

This position ensures compliance with applicable regulatory requirements, company policies, and operational procedures to minimize risk, prevent delays, and maintain operational efficiency. The role works collaboratively with internal teams, terminal operations, and regulatory agencies to facilitate seamless cargo movement and ensure accurate documentation throughout the transportation process.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Receive, greet, and direct customers and visitors, and generate shipment bookings and/or bills of lading as needed.
Plan, load, and discharge vessels in the TOTE operating system.
Reconcile all TOTE vessel manifests with port stow plans to ensure data integrity.
Provide cargo manifests and/or bills of lading to regulatory agencies as requested.
Resolve manifest discrepancies with business partners to minimize fines and penalties.
Ensure proper dispatch of cargo while maintaining regulatory compliance.
Ensure accurate rates for Southbound and Northbound Auto Bills of Lading.
Collect and process credit card payments.
Communicate with government agencies regarding delivery authorizations, inspections, and cargo holds/releases.
Assist with trucker insurance policy administration and updates.
Assist in handling customer claims for containers and auto/NIC shipments.
Prepare In-Bond documentation for foreign cargo and ensure Customs clearance prior to cargo release.
Reconcile port cargo In-Bond entries to validate required documentation before releasing in-transit cargo.
Provide customers with shipping documentation and booking confirmations for dispatch processes.
Assist with reefer temperature discrepancies.
Troubleshoot gate issues and paperwork discrepancies.
Request yard transfers and update systems accordingly.
Maintain and reconcile inventories of chassis, containers, reefers, and related equipment.
Contact customers regarding equipment return and pickup to reduce equipment turn times.
Correct and update electronic data information within operating systems.
Assist with hazardous cargo manifests (DCM), maintain hazardous cargo information, and release hazardous cargo in compliance with all Hazmat CFR regulations and procedures.
Interface with internal and external customers to obtain missing information.
Meet department requirements and maintain KPI performance targets.
Assist the Company in achieving organizational goals.
Perform other related duties as assigned.
Adhere to the Integrated Management System covering Quality, Environmental, and Safety ISO certifications.
Competencies
TRUST
Earn the trust of others by being well-intentioned and fair in all dealings.
Follow through on commitments.
Communicate openly.
SAFETY
Model safe behavior and never compromise safety.
Proactively identify and address