Health Technician

Summary

This position is located in the Audiology Service at VA Caribbean Healthcare System in Mayaguez Satellite Clinic. The duties and responsibilities are to be carried out in all clinical and other patient care areas involved with the Audiology service. The primary responsibility is for patient care, supporting and diagnostic and treatment procedures, patient charting and patient education. Support functions include both direct patient care and administrative duties.

Learn more about this agency
This job is open to

The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency

This job is open to Open all US Citizens. NOTE: The 2-page Resume requirement does not apply to this position. This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until 12/31/2026. The initial cut-off date for referral of eligible applications will be 10/24/2026, with subsequent cut-off dates every 2 weeks. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.
Duties

Supporting diagnostic and treatment procedures.
Patient charting and patient education.
Support functions include both direct patient care and administrative duties.
Hearing aid troubleshooting and repair.
Performing visual and auditory checks of hearing aids and hearing assistive technology.
Fabricating earmold impressions with proper (non-diagnostic) otoscopy; ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds.
Providing basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan.
Ensuring timely and accurate documentation of all interactions in the medical records and thatall encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES.
Completes documentation per medical center policy for timeliness for each episode of care and codes procedures as appropriate in the patient record in preparation for co-signature by the audiologist.
Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items.
Assists patients through triaging phone calls and audiology requests with regards to priority and urgency, following the audiologist's plan of care.

Work Schedule: Monday to Friday 7:30am - 4:00pm
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: *F, *F
Relocation/Recruitment Incentives: Maybe authorized
Permanent Change of Station (PCS): Maybe authorized
Requirements

Conditions of employment

You must be a U.S. Citizen to apply for this job.
To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
Selective Service Registration is required for males born after 12/31/1959.
Must be proficient in written and spoken English.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (). Effective May 7, ****, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Complete all application requirements detailed in the "Required Documents" section of this announcement.
As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
your performance and conduct;
the needs and interests of the agency;
whether your continued employment would advance organizational goals of the agency or the Government; and
whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications