Repair Field Technician Specialist

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit, Protected Veterans, and Individuals with Disabilities.

SUMMARY

Installs, configures, repairs, supports, reports, assists and troubleshoots any WorldNet Telecommunications Inc., internal or external infrastructure, including any telecommunication and cable circuits, including customer premises equipment. Provide advanced technical support to RFT, ROC and other company personnel related to complex service affecting issues.

ESSENTIAL DUTIES AND/OR RESPONSIBILITIES include the following. Other duties may be assigned.

Assistance to all technical divisions of the Repair Department as the highest level.
Revise, document, and improve processes for troubleshooting and discuss.
Create, Discuss, and Implement technical manuals for different type of repairs. Develop technical trainings and continuing Telecomm education for the Repair's Division.
Manage and intervene with the different vendors of equipment, transports and supplies to resolve any issues affecting clients or WorldNet's infrastructure. Must attend vendors meetings and or calls to handle any situations that arise.
Responsible to assist all Repairs Division technicians with troubleshooting, equipment configuration, routers configuration and analytical technical solutions and recommendations, as well as identify WorldNet network/applications issues.
Knowledge and management of all the tools and test equipment used in WorldNet. Responsible for providing support and guidance to repairs technicians from all divisions in the use of these tools.
Participation in the development of new products and modifications to existing.
Responsible of visiting customers for installation and repairs of internal and external wiring CAT 3, CAT5e or CAT 6, and fiber, including connector, cable, telephone and all WorldNet approved CPE's.
Responsible for the installation, repairs, configuration and/or replacement of all WorldNet CPE's.
Responsible for the installation and repairs of voice services such as, POTS lines, Hosted PBX, PBX (only sales by WorldNet), Sip Lines, PRI, Sip Trunk, DID, etc.
Install and Repair cyber security appliances including troubleshooting, firewalls changes, security policies changes, upgrades, and other related configurations.
Responsible for the physical Installation of CPE's to provide different types and levels of service on customer premises including switches, routers, batteries, IP phones, ATA, IAD, etc.
Install and repair internet and data services, such as PPPoE, internet dedicated circuits, point to point services, interconnect services thru a data network, etc.
Install and repairs circuits such as, Fiber Optic, Wireless or lines to be installed from demarcation point to customer premises.
Perform testing on core equipment for all circuits issues, including cross connect, extended testing and troubleshooting with third party providers.
Process LNP (port in of lines).
Complete site surveys, lines inventory and use, wiring, routers, circuits, evaluate the communication room, location facilities, server rooms and telecommunication chambers, etc.
Comply with Installations and Repairs Process and Standards, including the Customer sign off for Job acceptance form, photos of installed equipment, labelling WNT equipment, testing process, etc.
Will assist and perform tests with WNET Repairs Divisions, ISP (Providers) or Engineering to test WNET's network from Collocation, Cageless, In-buildings or client premises.
Advanced Configurations and Troubleshooting of HPBX services at the switch level. Perform changes as necessary to soft switch, Commportal and CPE.
Perform advance troubleshooting of VoIP issues affecting customer services. Utilize tools such as Wireshark, OCOM, SAS, etc. to identify/solve and solve service issues.
Coordinate, participate and lead vendor meetings to identify/solve service issues that involve third party providers or equipment's.
Advanced configuration and troubleshooting of routing protocols such as BGP, SD-WAN, OSPF or others.
Identify customer repeated service issues, investigate root cause, provide possible solutions and refer to Team Leader or Supervisor for an alternate solution.
Performs all other duties as required.

SUPERVISORY RESPONSIBILITIES

This Job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
Associated Degree in Telecommunications, Telephony or Electronic Technology (preferred) with a minimum of five years of related experience; or equivalent experi