Rooms Operations Manager- San Juan, Puerto Rico

*About Us:*

Tryst Hospitality, founded by Tristan Schukraft, is redefining LGBTQ+ travel and nightlife. Tryst Hotels is the first luxury gay hotel brand, with properties in premier destinations including Fire Island, Rio de Janeiro, Puerto Vallarta, Provincetown, Wilton Manors, Chicago and San Juan. The company also operates iconic venues such as The Abbey in West Hollywood, The Crown & Anchor in Provincetown, Circo Nightclub in San Juan, and The Blue Whale and Pavilion in Fire Island Pines. Beyond hospitality, Schukraft founded MISTR, a leading telehealth platform providing free online access to PrEP and long-term HIV care. Learn more at trysthospitality.com.

Located on the iconic Condado Beach, Tryst San Juan brings our signature blend of style, celebration, and unforgettable hospitality to one of Puerto Rico's most vibrant destinations. Here, the energy of San Juan meets the spirit of Tryst, creating an experience that is as welcoming and dynamic as the city itself. From beachfront days and lively nights to exceptional food, cocktails, and entertainment, our team is at the center of it all.

Working at Tryst San Juan means being part of a destination that celebrates individuality, community, and the art of hospitality. If you're ready to work hard, bring the energy, and help create unforgettable experiences in one of the Caribbean's most exciting destination, welcome to Tryst San Juan.

*About the Role*

*KEY RESPONSIBILITIES:*

The Room Operations Manager is a key leadership position responsible for overseeing the daily operations of all guest room-related departments at The Tryst, including Front Desk operations, Housekeeping coordination, room readiness, guest services, and Maintenance follow-up. This role ensures that guest rooms and all operational areas consistently meet the hotel's standards for cleanliness, functionality, presentation, and guest satisfaction.

As a salaried exempt manager, this role carries full accountability for departmental performance, team development, and operational outcomes — with authority to make independent decisions that directly impact the guest experience and overall hotel operations.

_The ideal candidate is a confident, hands-on hospitality leader with strong operational awareness, a genuine passion for service excellence, and the ability to lead a high-performing team in a fast-paced boutique hotel environment._

*RESPONSIBILITIES*

*Operations Management*

* Manage daily room operations, including Front Desk, Housekeeping coordination, room inspections, in-room amenities, and overall guest room readiness across all shifts.
* Monitor occupancy levels, room inventory, arrivals, departures, VIP guests, and special requests to ensure full operational preparedness at all times.
* Coordinate with Engineering and Maintenance to promptly address room deficiencies, maintenance requests, and operational issues with minimal guest impact.
* Ensure all guest rooms are inspected, properly maintained, and prepared in accordance with hotel and brand standards.
* Develop, implement, and enforce hotel Standard Operating Procedures (SOPs), operational policies, and service standards across the Rooms Division.
* Oversee cash drawer balancing, shift reporting, night audit preparation, and operational reporting.
* Maintain thorough knowledge of room types, rates, promotions, packages, and hotel amenities.
* Manage scheduling, labor coordination, and operational coverage across all room operations shifts.

*Staff Leadership & Development*

* Lead, mentor, and develop Front Desk Agents, Housekeeping staff, and room operations team members.
* Own the full employee lifecycle within the Rooms Division: recruiting, onboarding, training, performance management, coaching, and corrective action.
* Foster a positive, professional, and team-oriented work culture that reflects The Tryst's values.
* Ensure team compliance with hotel procedures, grooming standards, attendance policies, and service expectations.
* Lead ongoing training initiatives, including OPERA PMS / MEWS procedures, guest service standards, and operational best practices.

*Guest Experience*

* Ensure all guests receive professional, warm, and efficient service from arrival through departure.
* Oversee and assist with guest check-ins, check-outs, reservations, room assignments, billing inquiries, and payment processing.
* Resolve guest concerns, complaints, and service recovery situations with authority, professionalism, and genuine care.
* Coordinate with Housekeeping, Engineering, Security, F&B, and other departments to anticipate and fulfill guest needs proactively.
* Ensure guest rooms consistently meet or exceed expectations for cleanliness, comfort, functionality, and presentation.

*Quality Control & Reporting*

* Conduct regular inspections of guest rooms, corridors, stora