Supervisor Line

Location:

Carolina, PR, US, *

Flexible Work Arrangement: Onsite
Job Category: Fixed Base Operations (FBO)
Career Level: Professional
Requisition Id: **

Since , Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 5,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

The Line & Ramp Service Supervisor you will supervise a team of Line & Ramp Service Agents during a respective shift. You will be responsible for ensuring that the team is coordinated, well informed, disciplined and motivated while supporting the Line & Ramp Service Agents in carrying out ramp operations in accordance to the highest possible standards set by Jet Aviation in terms of safety, service and quality. Carries out ramp operations in accordance to the highest possible standards set by Jet Aviation in terms of safety, service, and quality.

The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $*-$* per hour.

Work Schedule & Compensation

Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.

We formally operate Monday-Sunday from 6.00am – *am.
The initial shift will be 10:00am -7pm. Schedules may vary and change based on operational needs, and flexibility with work hours and scheduling is required.

The posted salary ranges will default to that of your regional location and will not include any premiums. The hourly rate for this non-exempt position will be as follows: $* - $* hourly, plus a performance-based bonus up to 5% of annual salary.

Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.

We formally operate Monday-Sunday from 6.00am – *am.
The initial shift will be 10:00am -7pm. Schedules may vary and change based on operational needs, and flexibility with work hours and scheduling is required.

The posted salary ranges will default to that of your regional location and will not include any premiums. The hourly rate for this non-exempt position will be as follows: $* - $*** hourly, plus a performance-based bonus up to 5% of annual salary.

Minimum Requirements
High School Diploma/GED
At least 4 years of relevant work experiences as a fully trained Certified Line & Ramp Services Agent
Valid driver's license
Ability to read and communicate in English
Prior customer service in the airline industry required
Willingness to work in various weather conditions as well as meeting minimum physical requirements of the job described below in the "Physical Demands/Work Environment" section
At least 4 years of experience using MS Office applications
Must obtain an Airport ID Badge within 30 days of employment
Main Responsibilities
Supervise and coordinate a team of Line & Ramp Agents during a respective shift while motivating the team to provide the best possible levels of customer service and to achieve FBO goals.
Carry out various ramp operation tasks including aircraft towing and pushback within established operating procedures and quality standards.
Recommend and implement programs to support customer needs; resolve customer inquiries and complaints fairly and effectively and encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes.
Contribute to performance feedback and keep management updated on team performance; plan, assign, and direct work while ensuring appropriate staffing levels are maintained; address employee relation issues
Ensure employees receive company communications and necessary training to enhance safety, customer service standards, company values, etc. as well as conducting training and ensuring development of employees to improve work performance and maximize employee potential
Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in