Customer Relations

Sol Stack Battery LLC is seeking a professional, dependable, and highly organized *Customer Relations & Operations Coordinator* to join our growing team at our office in Añasco.

This position plays an important role in both customer communication and the day-to-day coordination of our field operations. The successful candidate will communicate regularly with customers by phone and email, help coordinate scheduling for our field crews, and assist the General Manager with a variety of administrative and organizational responsibilities.

We are looking for someone who is *well organized, detail oriented, an excellent communicator, and comfortable keeping track of multiple priorities at the same time*.

No previous solar industry experience is required. For the right candidate, this position offers an opportunity to learn the solar and battery energy industry, develop valuable technical and operational knowledge, and grow into greater responsibilities as the company continues to expand.

Responsibilities

* Answer incoming customer phone calls in a professional and courteous manner
* Respond to customer emails and other communications
* Assist customers with general questions and direct technical or specialized matters to the appropriate team member
* Follow up with customers and help ensure inquiries and outstanding matters are handled promptly
* Help coordinate and maintain schedules for installation, service, and other field crews
* Communicate scheduling information and updates between customers, field personnel, and management
* Assist with organizing upcoming jobs and ensuring necessary information is available to the appropriate team members
* Maintain accurate customer records, scheduling information, and other documentation
* Assist the General Manager with administrative and organizational tasks
* Help coordinate information between customers and other members of the Sol Stack team
* Perform other general administrative and operational duties as needed

Qualifications

* *Fluent bilingual English and Spanish is required*
* Excellent verbal communication skills in both English and Spanish
* Strong written communication skills in both English and Spanish
* *Highly organized and detail oriented*
* Able to coordinate schedules and keep track of multiple ongoing tasks
* Professional, friendly, and courteous when communicating with customers
* Comfortable using computers, email, and common office software
* Able to prioritize responsibilities and follow through on outstanding items
* Dependable, punctual, and able to work independently when needed
* Previous customer service, administrative, scheduling, or coordination experience is preferred
* Previous solar or renewable energy experience is *not required*

Opportunity for Growth

Sol Stack is a growing company, and we are looking for someone interested in growing with us. This position provides an opportunity to learn about *solar energy, battery energy storage, and renewable energy systems* while working closely with our management and field teams.

The right candidate will have the opportunity to develop significant knowledge of the industry, become an expert in solar and battery energy systems, take on increasing responsibilities, and *advance within the company as we grow*.

Schedule & Location

This is a *full-time, 40-hour-per-week, in-office position* at our facility in *Añasco, Puerto Rico*. This is not a remote position.

Compensation & Benefits

* *$*–$* per hour*, depending on experience and qualifications
* *Bonuses*
* *Paid vacation*
* Opportunity for professional development and advancement within the company

About Sol Stack Battery LLC

Sol Stack Battery LLC is a growing Puerto Rico-based energy company specializing in solar energy and battery energy storage systems. We provide equipment, installation, service, and support to customers throughout Puerto Rico.

We are looking for someone who wants to become a reliable, long-term member of our team, takes pride in providing excellent customer service, and is interested in developing a career in the rapidly growing renewable energy industry.

*To apply:* Please submit your résumé through Indeed. Applicants should be prepared to demonstrate professional written and verbal communication skills in both English and Spanish during the interview process.

*Job Type:* Full-time
*Pay:* $*–$* per hour, plus bonuses
*Work Location:* In person – Añasco, Puerto Rico

Pay: $* - $* per hour

Expected hours: 40.0 per week

Benefits:
* Paid time off

Work Location: In person