Head Of Store Operation

Details

Brand · Zara

Location · SAN JUAN, THE UNITED STATES

Description
About us Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person. Purpose As Head of Store Operations you will be responsible for the operational gear of the store and its correct operation at the service of the sale and customers. You are dynamic and operational with great ability to manage the team and organize tasks. You will also be analytical with the ability to read reports, draw conclusions and implement improvements; innovative and highly adaptable to change. Additionally, you will have a global vision of the business: how the operational part helps to achieve sales objectives Key Responsibilities: PROCESS Organize store operations based on operational KPIs to optimize and improve performance. Manage warehouse stock and merchandise flows taking into account the criteria of the Sales Manager. Supervise and execute replenishment and verify its location in the plant. Organize and supervise the front processes: checkout, fitting rooms, size collection and online collection, so you are executed well and provide good customer service. Promote and ensure that processes related to omnichannel are executed and complied with (SINT, IPOD, STORE MODE, CC). Implement new projects and operational updates. Take responsibility and ensure that SHRINKAGE is minimized Propose and contribute action plans regarding the needs of the store. TOOLS Use analytics tools and track KPIs to improve in-store processes. Supervise and take responsibility for the operation of store devices and track technology incidents. Oversee store and warehouse staffing SSGG orders. COLLABORATION Share with the Commercial Managers that the commercial operations are executed well within their usual work routine. Manage product management with the Commercial and GEOS Teams to keep warehouse occupancy up to date. You are responsible for the management of the external team through communication with their manager. PEOPLE Manage the operations team's hour budget by meeting store needs. Assign the productivity well to prepare the schedules in ORQUEST and verify your teams schedules. Continuously train teams in your area. Identify and propose new profiles for your team. Develop, recognize and give constructive feedback for the evolution of the team. Responsible for compliance with occupational risk prevention, health and safety regulations What we offer: In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts. Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more Zara USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws. EOE/DFW
Benefits
Competitive pay+
We offer competitive salaries eligible for annual increase in addition to great monthly incentives
Growth opportunities+
Get inspired and empower your career through endless growth opportunities. We celebrate your contributions through recognition and anniversary perks*.
Employee discount+
Enjoy 25% discount at all Inditex brands in the US after successful completion of your introductory period.
Paid time off+
Empowering your career takes balance This is why we're proud to offer paid time off to all employees.
Tuition & language+
We want you to grow with us We're excited to offer tuition reimbursement related with your continued education. We also offer FREE language courses
Health benefits+
Outstanding health benefits are available to eligible employees; including medical, dental and vision coverage.
Uniform+
Not sure what to wear? We've got you covered – we offer fashion forward uniforms to all employees upon completing the introductory period.
Commuter benefits+
Save on your commute to work with an array of travel benefits including parking, transit, and bike share.
Employee assistant+
We want you to feel empowered outside of the workplace too Through the Employee Assistance Program participants and their families can find piece of mind whe