Client Relations Manager
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*Nouvelle D'Spa * is seeking a *Client Relations Manager* with a passion for exceptional service, wellness, and creating memorable client experiences.
In this role, you will lead client service and relationship management, ensuring every interaction reflects the quality, warmth, and attention to detail that define Nouvelle D'Spa. Our ideal candidate is proactive, personable, and skilled at combining personalized service with achieving sales goals.
*Key Responsibilities*
* Oversee the client experience, from initial inquiries and reservations through post-visit follow-up.
* Coordinate front desk operations, appointment scheduling, and client service in collaboration with the service team.
* Guide clients in selecting services, packages, memberships, gift certificates, and products based on their needs.
* Drive sales, client retention, and repeat bookings through personalized recommendations.
* Address client questions, requests, and concerns with empathy, professionalism, and timely follow-up.
* Lead and support the client service team while maintaining consistent service standards.
* Follow up with prospective clients and sales opportunities by phone, messaging, and other communication channels.
* Monitor service and sales performance and identify opportunities to improve the client experience.
* Maintain accurate client records and protect confidential information.
* Collaborate with management to implement promotions and initiatives that strengthen client loyalty.
*Qualifications*
* Previous experience in customer service, client relations, or consultative sales.
* Experience supervising or coordinating a team.
* Excellent verbal and written communication skills in English and Spanish.
* Strong organizational, problem-solving, and multitasking skills.
* Proficiency with booking systems, digital tools, and office software.
* Availability to work weekends and accommodate operational needs.
* Experience in spas, hospitality, wellness, beauty, or luxury services is preferred.
*Our Ideal Candidate*
* Enjoys building lasting relationships with clients.
* Is warm, organized, and attentive to detail.
* Takes initiative and approaches challenges with a solutions-focused mindset.
* Is comfortable working toward service and sales goals.
* Leads by example and encourages teamwork.
*Apply Today*
Submit your résumé through Indeed and include a brief summary of your experience in client service, sales, and team leadership.
Pay: From $35,** per year
Work Location: In person
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