Account Manager
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*Company Overview*
Xometry is the leading on-demand manufacturing platform, connecting customers like GE, BMW, and NASA with a network of over 2,500 manufacturers across the country. We're looking for a Partner Growth Specialist to join our team, focused on our emerging partners.
*Job Overview*
This role is about the phone and the relationship. You'll run a high volume of outbound calls with partners to drive certification registrations (especially ITAR), unlock more job volume for partners ready to grow, and coach underperformers toward better results. You won't own a fixed cohort long term. Instead, you'll work against quarterly goals, moving through the partner base to find who's ready to grow and who needs a push.
*Responsibilities*
* Run outbound growth calls with partners across our long tail, prioritized by who's most likely to grow
* Drive ITAR and other certification registrations to unlock more job types for partners, selling the benefits and asking them for their commitment
* Coach underperforming partners on specific, practical steps to improve OTS (on time ship) and RMA (quality)
* Identify partners ready to move up an outsourcing tier and guide them through the process.
* Hit quarterly targets for registrations, tier upgrades, and performance improvement, reporting progress regularly.
* Keep detailed, accurate notes on every partner conversation and outcome.
* Flag partners who are strong candidates for bigger growth pushes or closer support.
* Work closely with the US-based team to escalate complex cases and share what's working
*Experience*
* 2 to 3 years of experience, ideally in a customer-facing, sales, or account management role.
* Excellent communication and influence skills. You can build trust quickly and get partners to take action, even over the phone.
* Comfortable with a high volume of calls and outreach, and persistent without being pushy.
* Strong organizational skills. You can track and follow up on a large number of partner relationships, you are comfortable working in spreadsheets and you have high attention to detail.
* Comfort with data and reporting to track progress against quarterly goals.
* You are intellectually curious, you like learning about people, processes and you are comfortable asking those questions.
* Bonus: background in manufacturing, technical fields, or supply chain.
* Bonus: experience with CRM tools, Google Sheets, or similar systems
Pay: $* - $* per hour
Expected hours: 40.0 per week
Benefits:
* 401(k) matching
* Health insurance
* Paid time off
* Paid training
* Work from home
Work Location: Hybrid remote in Guaynabo, PR *
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