Project Manager – Healthcare Janitor Services

Principal Duties and Responsibilities

GENCO General Contractors of PR Corp., on behalf of our partner, Superior Keystone, is currently seeking qualified candidates to join the team. The Project Manager is responsible for managing the day-to-day administration, execution, and performance of assigned healthcare environmental services and janitorial contracts. This position serves as the primary liaison between company leadership, hospital administration, facility representatives, regulatory agencies, supervisors, subcontractors, and frontline staff to ensure services are delivered safely, efficiently, and in full compliance with contractual requirements, healthcare regulations, and quality standards.

The Project Manager is accountable for operational performance, customer satisfaction, regulatory compliance, staffing, budget management, quality assurance, and continuous improvement initiatives across all assigned healthcare facilities.

Key Responsibilities

Manage all administrative, operational, and contractual aspects of assigned healthcare janitorial and environmental services contracts.
Serve as the primary point of contact for hospital leadership, facility management personnel, infection prevention teams, and client representatives.
Ensure all environmental services are performed in accordance with contract requirements, healthcare industry standards, and client expectations.
Develop, implement, and maintain cleaning programs for patient care areas, critical care units, operating rooms, laboratories, administrative spaces, and public areas.
Monitor contract performance to ensure compliance with scope of work, quality standards, staffing requirements, schedules, and service level agreements.
Prepare and present operational, financial, and performance reports to company leadership and client stakeholders.
Develop, manage, monitor, and maintain annual operating budgets, labor forecasts, and expense controls.
Conduct monthly budget and expense analyses to identify variances and implement corrective actions.
Manage staffing levels, workforce scheduling, and labor utilization to ensure adequate coverage across all shifts and operational areas.
Recruit, train, supervise, coach, and evaluate supervisors, leads, and frontline environmental services personnel.
Ensure compliance with all infection prevention protocols, hospital cleaning standards, and healthcare environmental services best practices.
Implement and maintain quality assurance programs including routine inspections, audits, and corrective action plans.
Coordinate terminal cleaning, emergency response cleaning, isolation room cleaning, and special project services as required.
Ensure compliance with OSHA regulations, Joint Commission standards, CDC recommendations, HIPAA requirements, and all applicable federal, state, and local regulations.
Investigate service deficiencies, patient complaints, incidents, and performance concerns and implement corrective actions.
Coordinate procurement, inventory management, and utilization of janitorial supplies, chemicals, consumables, and equipment.
Ensure proper use, maintenance, and replacement of cleaning equipment and related assets.
Develop and implement productivity initiatives to improve operational efficiency, service quality, and contract profitability.
Monitor key performance indicators (KPIs), quality scores, inspection results, labor productivity metrics, and customer satisfaction ratings.
Conduct regular meetings with client representatives to review performance, discuss concerns, and identify opportunities for improvement.
Manage subcontractors, vendors, and suppliers to ensure compliance with contractual and facility requirements.
Ensure all employees receive required orientation, safety training, infection control training, and ongoing professional development.
Maintain accurate records related to staffing, training, inspections, quality audits, incidents, regulatory compliance, and contract administration.
Develop and implement emergency preparedness and response plans for environmental services operations.
Foster a culture of safety, accountability, professionalism, customer service, and continuous improvement throughout the workforce.
Build and maintain positive working relationships with hospital staff, clinical departments, patients, visitors, and company personnel.
Support business growth initiatives by identifying operational efficiencies and opportunities to enhance service delivery.
Perform other duties as assigned in support of contract operations and organizational objectives.

Minimum Qualifications

Bilingual (English/Spanish)
Bachelor's degree in Business Administration, Healthcare Administration, Facilities Management, Hospitality Management, or related field preferred.
Minimum of five (5) years of progressive management experience in e