Inbound Call Center Representative
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*Job Overview*
As a Patient Service Call Center Representative, you'll help patients navigate healthcare services with clear, respectful support. You'll manage incoming phone calls, answer questions, schedule or route requests, and document interactions accurately in electronic medical records (EMR) and electronic health records (EHR) systems. Your work combines customer service, healthcare support, and careful data entry to make each interaction easier for patients and care teams.
*Responsibilities*
* Manage calls with professional phone etiquette; listen carefully, identify needs, and direct requests to the appropriate team.
* Provide client services by responding to questions about appointments, healthcare processes, and health insurance using available guidance.
* Enter and update patient information in EHR systems, verify details, and maintain accurate records.
* Use Weave app and other computer tools for documentation, communication, and routine administrative tasks.
* Apply customer service problem-solving to resolve routine concerns and escalate clinical or complex issues appropriately.
* Your impact: Accurate call handling and documentation help patients get timely direction and give care teams reliable information.
*Qualifications*
* Strong English communication skills, active listening, clear phone communication, and professional phone etiquette.
* Customer service or call center experience; healthcare support experience is helpful.
* Computer skills, technical proficiency, accurate typing, and data-entry ability; familiarity with Microsoft Office and EMR/EHR systems is preferred.
* *Multilingual or bilingual abilities are welcome and may help support patients with varied language needs.*
Pay: From $* per hour
Expected hours: 40.0 per week
Experience:
* Call Center: 1 year (Required)
Language:
* English (Required)
* Spanish (Required)
Work Location: In person
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