Institutional Call Center Supervisor
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Descripción del Puesto
Resumen de la Posición
Northbridge University está en búsqueda de un(a) Supervisor(a) de Centro de Llamadas Institucional para supervisar las operaciones diarias, liderar al personal de recepción y garantizar un servicio eficiente y de alta calidad en sus localidades de Puerto Rico.
Responsabilidades Principales
Supervisar, orientar y desarrollar al personal del centro de llamadas.
Coordinar las operaciones diarias, horarios y distribución de llamadas.
Monitorear indicadores de desempeño (KPIs), productividad, calidad del servicio y niveles de cumplimiento (SLAs).
Implementar mejoras en los procesos para optimizar la experiencia estudiantil.
Preparar informes de desempeño y garantizar el cumplimiento de los estándares institucionales.
Requisitos Mínimos
Bachillerato en Administración de Empresas, Gerencia, Comunicaciones o área relacionada.
Mínimo de 3 años de experiencia supervisando operaciones de centros de llamadas o servicio al cliente.
Excelentes destrezas de liderazgo, comunicación y análisis.
Dominio de Microsoft Office, especialmente Excel.
Preferiblemente experiencia con sistemas CRM y en instituciones de educación superior.
Disponibilidad para trabajar horarios flexibles según las necesidades operacionales.
Tenemos un Plan de Beneficios Competitivo:
Plan Médico (farmacia, dental, visión, hospital, emergencias)
Seguro de Vida Básico y Suplementario
401k
Días Feriados pagos
Día Personal
Licencia de Paternidad
Programa de Estudios
Crecimiento profesional
Patrono con Igualdad de Oportunidades en el Empleo y Acción Afirmativa para Mujeres, Veteranos y trabajadores/as con Discapacidad
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