Patient Scheduling

*Position Summary*

The Patient Scheduling & Communications Coordinator is responsible for managing patient communications, appointment scheduling, electronic health record (EHR) data entry, and physical medical record organization. This position ensures efficient communication between patients and the medical office while maintaining accuracy, professionalism, and patient confidentiality.

*Essential Duties & Responsibilities*

1. Patient Communications & Customer Service

* Answer and manage incoming and outgoing patient calls professionally and efficiently.
* Respond to voicemails, emails, and text messages in a timely manner.
* Provide patients with information regarding appointments, office hours, locations, and administrative procedures.
* Address patient inquiries and direct clinical concerns to the appropriate medical personnel.
* Follow up on missed calls, pending messages, and patient requests.
* Maintain accurate documentation of patient communications.

2. Appointment Scheduling & Management

* Schedule, confirm, cancel, and reschedule patient appointments.
* Maintain accurate and organized physician calendars.
* Contact patients regarding appointment reminders, schedule changes, and cancellations.
* Manage patient waiting lists and fill available appointment slots.
* Monitor daily schedules to prevent scheduling conflicts and errors.
* Follow up with patients regarding missed appointments and pending scheduling requests.

3. Electronic Health Records (EHR) & Data Entry

* Register new patients and update existing patient profiles in Practice Fusion or other designated EHR systems.
* Enter and verify patient demographic, contact, and insurance information.
* Scan, upload, and organize patient documents in the correct electronic medical record.
* Maintain accurate, complete, and updated patient information.
* Identify and report duplicate records, missing information, or documentation errors.
* Document administrative communications and scheduling-related information.

4. Physical Medical Records & Document Management

* Organize, maintain, and file physical patient medical records.
* Properly label, classify, and store patient documents.
* Retrieve, scan, and archive medical records as needed.
* Ensure documents are filed in the correct patient record.
* Maintain confidentiality and secure storage of all medical information.

5. Administrative Support & Office Coordination

* Assist with patient registration and collection of required documentation.
* Monitor office communication platforms throughout the workday.
* Coordinate with clinical and administrative staff regarding patient needs.
* Maintain organized records of pending and completed administrative tasks.
* Complete assigned duties accurately and within established deadlines.
* Support daily office operations and other related administrative responsibilities.

6. HIPAA Compliance & Professional Conduct

* Maintain strict confidentiality of patient information.
* Follow HIPAA regulations and established office policies.
* Demonstrate professionalism, excellent customer service, and attention to detail.
* Maintain effective communication and teamwork with office personnel.

Qualifications & Requirements

* High school diploma or equivalent.
* Previous experience in medical office administration, patient scheduling, or call center services preferred.
* Experience with electronic health records, preferably Practice Fusion.
* Proficiency in computers, email, Microsoft Office, and data entry.
* Excellent verbal and written communication skills in Spanish; English preferred.
* Strong organizational, multitasking, and time management skills.
* Excellent telephone etiquette and customer service skills.
* Ability to work independently in a fast-paced medical environment.
* Knowledge of HIPAA regulations and patient confidentiality.

Performance Expectations

* Timely management of calls, emails, and text messages.
* Accurate appointment scheduling and calendar maintenance.
* Accurate patient data entry and medical record organization.
* Timely completion of assigned administrative tasks.
* Minimal scheduling and documentation errors.
* Professional patient interactions and compliance with office policies.

Join our team We value proactive individuals who thrive in fast-paced environments and are committed to delivering outstanding service every day

Tipo de puesto: Tiempo completo

Sueldo: A partir de $* la hora

Lugar de trabajo: Empleo presencial