Hotel Front Desk Agent- Overnight Availability
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We are seeking a friendly and efficient Front Desk Agent to join our hospitality team. As the first point of contact for our guests, the ideal candidate will provide exceptional customer service and create a welcoming atmosphere for our resort. The Front Desk Agent will be responsible for managing the front desk, handling guest inquiries, and ensuring seamless check-ins and check-outs. If you have a passion for hospitality and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity. \*\*Responsibilities:\*\* - Greet and welcome guests in a warm and professional manner, providing assistance with check-in, check-out, and room requests. - Manage the front desk, handling phone calls, emails, and in-person inquiries from guests. - Ensure accurate and timely processing of guest accounts, including payment transactions and credit card authorization. - Maintain a high level of guest satisfaction by addressing concerns and resolving issues promptly. - Provide guests with information about the resort, amenities, and local attractions. - Perform night audit duties, including counting and reconciling the front desk cash and credit card receipts. - Collaborate with other departments, such as housekeeping and maintenance, to ensure that guest requests are met and that the resort is running smoothly. - Perform other tasks as assigned by management to support the smooth operation of the front desk. \*\*Skills:\*\* - Strong customer service skills with the ability to handle guest inquiries and complaints effectively. - Experience in hospitality management or guest services. - Proficiency in hospitality-specific software and phone systems. - Fluency in multiple languages, including English, is a plus. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Knowledge of resort operations and guest services. - Physical stamina to lift and carry luggage, as well as to stand for long periods of time. - Bilingual or multilingual skills are an asset for interacting with guests from diverse linguistic backgrounds. - Experience with night audit duties is preferred. - Certification in hospitality or guest services is a plus.
Job Types: Full-time, Part-time
Pay: $* - $* per hour
Benefits:
* Paid time off
Ability to Commute:
* San Juan, PR * (Required)
Ability to Relocate:
* San Juan, PR *: Relocate before starting work (Required)
Work Location: In person
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