Tour Desk Agent

*Job Overview*
As a Tour Desk Agent, you will be the vibrant face of our organization—welcoming guests, managing inquiries and bookings, and providing insightful recommendations to enhance their experience. Your passion for travel and local culture will help create unforgettable adventures for every visitor.

*What you'll do*

* Greet and assist guests with enthusiasm, offering expert guidance on tours, attractions, and local events
* Manage reservations and ensure accuracy in all transactions
* Communicate effectively to understand guest needs and tailor recommendations
* Conduct engaging presentations about local highlights
* Collaborate with team members to ensure smooth desk operations
* Handle inquiries and resolve issues with professionalism
* Maintain organized, up-to-date materials for guest reference
* Share educational insights about Puerto Rican culture and history

*Basic qualifications*

* Strong communication skills in English and ability to engage diverse audiences
* Experience in hospitality, travel, or tourism services
* Ability to understand and explain excursion logistics and highlights

*Preferred qualifications*

* Multilingual or bilingual ( English and Spanish) capabilities to cater to a diverse clientele.
* Previous experience in customer service or hospitality roles is highly desirable.
* Leadership experience that showcases your ability to guide and inspire others.

We are dedicated to fostering a dynamic work environment where you can thrive both personally and professionally Join us as we empower you with the tools they need to succeed.

Pay: $* - $* per hour

Work Location: In person