Server (Night Shift) At Homewood Suites And Hampton By Hilton San Juan

Server (Night shift) at Homewood Suites and Hampton by Hilton San Juan

*Position Overview:*

The Server delivers warm, attentive and efficient food and beverage service throughout the hotel's assigned outlets, breakfast and evening reception operations, rooftop and lobby venues and meeting or event functions. The position welcomes guests, explains offerings, records and delivers orders accurately, processes payments, maintains clean and organized service areas and coordinates closely with the culinary and beverage teams to create a memorable guest experience.

*About PRISA Group:*

PRISA is a family-owned development, construction and investment firm with a diversified portfolio spanning residential, resort, hospitality, gaming, entertainment, commercial, and healthcare projects in Puerto Rico and Florida. With over 4,000 employees, we are driven by innovation, excellence, and commitment to creating spaces that inspire and transform communities. The firm has delivered over 3,000 residential units and 1,200 hotel rooms over the last 20 years and is currently developing, or has developed, projects in San Juan, Dorado, Bayamón, Manatí, Vega Alta, Toa Alta, San Lorenzo, and Luquillo, Puerto Rico, as well as in Orlando and Tampa, Florida.

PRISA is the developer/builder and co-owner of the $2.5 billion, 2,000-acre Dorado Beach Resort. Over the last decade, the firm has completed over $1.5 billion in tourism-related projects, including the $340 million Dorado Beach, A Ritz-Carlton Reserve, and over $400 million in related branded Residences, three Hyatt Place hotels, one Hyatt House hotel, one Fairfield by Marriott hotel, three casinos in Puerto Rico, the $250 million DISTRITO T-Mobile state-of-the-art urban entertainment district in San Juan, four Marriott select-service hotels in Orlando and Tampa, Florida, and a 107-bed hospital in Dorado, Puerto Rico, in collaboration with Johns Hopkins International. PRISA has received numerous accolades through the years, including Hyatt's **** Americas' Developer of the Year.

At present, PRISA is developing the $76 million Hampton by Hilton and a Homewood Suites by Hilton in San Juan, the $120 million One DISTRITO Residences and Apartments by Marriott Bonvoy project in San Juan, the $400 million Banco Popular Hato Rey Campus mixed-use project, as well as six residential projects in various stages of construction. For more information, please visit .

*PRINCIPAL RESPONSIBILITIES*

*Guest Welcome, Menu Knowledge & Order Taking*

· Greet guests promptly, offer appropriate seating or service assistance and create a welcoming first impression.

· Present menus and explain food, beverage, breakfast, reception and daily offerings accurately, including preparation methods and available modifications.

· Answer questions about ingredients and allergies using approved information and immediately involve the culinary team when confirmation is required.

· Take orders accurately, confirm special requests and enter information promptly into the point-of-sale or approved ordering system.

· Recommend menu items, beverages and approved enhancements based on guest preferences without using high-pressure sales practices.

*Food & Beverage Service*

· Prepare assigned service stations with menus, silverware, glassware, condiments, supplies and equipment before opening.

· Deliver food and beverages to the correct guest and table, verify order completeness and follow proper service sequence and timing.

· Monitor tables and guest needs, refill beverages, clear used items and follow up appropriately without interrupting the experience.

· Coordinate course timing, special requests and priority needs with Cook I, Cooks, Bartenders and other service employees.

· Support buffet, complimentary breakfast, evening reception, bar, rooftop, pool and meeting-service functions as assigned.

· Complete side work, opening and closing duties and service-area cleaning according to established checklists.

*Guest Satisfaction & Service Recovery*

· Listen actively to guest concerns, apologize appropriately and take ownership of resolving matters within delegated authority.

· Notify the F&B Supervisor promptly of delays, quality concerns, allergies, payment disputes or situations requiring management support.

· Check back after corrective action to confirm satisfaction and document significant concerns when required.

· Maintain respectful, inclusive and professional service for hotel guests, local patrons, Hilton Honors members and event attendees.

*Payments, Controls & Product Accountability*

· Present accurate checks, process cash, room charges, credit cards and other approved payments and return receipts or change promptly.

· Maintain accountability for the assigned bank, point-of-sale access, guest checks, discounts, voids and adjustments.

· Verify