Technical Administrative Support Specialist

PCI Administrative Assistant

*Location:* Puerto Rico
*Pay Rate:* $* per hour
*Job Type:* Full-Time, Permanente

Job Overview

We are seeking a detail-oriented and organized *PCI Administrative Assistant* to support our PCI Operations unit. The ideal candidate will have administrative experience and/or a background in Information Technology (IT), computer systems, or technical support.

This position is responsible for preparing reports, managing PCI Portal service renewals, assisting with new portal implementations, conducting functional testing, and maintaining accurate operational records. Strong computer skills, analytical thinking, and excellent communication skills in both English and Spanish are essential.

Responsibilities

* Prepare and deliver weekly, monthly, contract-based, and special reports within established deadlines.
* Manage PCI Portal service renewals, including notifications, proposals, invoicing coordination, and follow-up.
* Assist with the implementation of new PCI Portals and update project work plans as needed.
* Perform functional testing of new portals, document results, identify issues, and communicate findings to the supervisor.
* Maintain statistical data, databases, and electronic records, ensuring information is accurate and up to date.
* Prepare reports for corporate clients on a monthly basis or as requested.
* Review prospective client information and direct inquiries to the appropriate department.
* Document weekly meetings and prepare meeting minutes on the same day.
* Prepare and distribute email communications in accordance with client contracts.
* Provide administrative and technical support to ensure smooth daily operations.
* Perform other related duties as assigned.

Qualifications and Requirements

* Associate or bachelor's degree in Business Administration, Information Technology, Computer Systems, or a related field preferred.
* *Experience in IT, computer systems, technical support, or strong computer knowledge is highly desirable.*
* Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint. Knowledge of Visio and MS Project is preferred.
* Ability to learn and navigate online portals, databases, and computer applications.
* Strong organizational skills, attention to detail, and ability to manage multiple priorities.
* Excellent written and verbal communication skills in both English and Spanish.
* Strong analytical, problem-solving, and follow-up skills.
* Previous experience in administrative support, client services, reporting, or technical support is preferred.

Tipo de puesto: Tiempo completo

Sueldo: $* la hora

Horas previstas: 40.0 por semana

Lugar de trabajo: Empleo presencial