Ecommerce Assistant Manager At Kókomo- Bayamón

We're looking for an Assistant eCommerce Manager to oversee and execute the full day-to-day eCommerce operation — from website management and customer service to order verification and fulfillment. This role is responsible for ensuring a seamless online shopping experience by managing the complete sales cycle, from product upload to final dispatch.

The ideal candidate is highly organized, detail-oriented, proactive, and capable of managing multiple responsibilities in a fast-paced digital environment.

*Objectives of this role*

* Oversee and execute daily eCommerce operations from order placement to final dispatch.
* Provide real-time customer support via live chat, ensuring excellent service and timely issue resolution.
* Audit and verify the legitimacy of incoming orders to prevent fraud and reduce chargebacks.
* Process, coordinate, and supervise order fulfillment, ensuring accuracy and timely shipping.
* Upload, update, and maintain product listings, descriptions, pricing, and inventory on the website.
* Maintain a seamless customer journey across all digital touchpoints.

*Requirements*

* Excellent customer service skills with the ability to professionally handle inquiries, concerns, and complaints.
* Ability to communicate clearly and effectively with customers through email, chat, phone, and digital platforms.
* Strong focus on customer satisfaction and providing timely, solution-oriented responses.
* Strong computer skills with proficiency in standard office software and digital tools.
* Experience with Microsoft Office or Google Workspace, particularly Excel/Google Sheets for tracking orders and data.
* Familiarity with eCommerce platforms.
* Ability to quickly learn and adapt to new software, systems, and online platforms.
* Process customer orders accurately and efficiently within the eCommerce system.
* Complete shipments by verifying, packing, and preparing orders for dispatch.
* Coordinate shipping logistics and ensure orders are fulfilled in a timely manner.
* Bilingual in English and Spanish is preferred.
* Strong organizational skills with the ability to maintain accurate records and documentation.
* High level of attention to detail when managing orders, customer data, and inventory information to prevent errors.
* Excellent problem-solving, leadership, and communication skills.
* Ability to meet deadlines and handle multiple tasks simultaneously.
* Willingness to work rotating schedules, including nights, weekends, and holidays.

Job Type: Part-time

Benefits:
* Employee discount

Experience:
* Customer service: 1 year (Preferred)

Ability to Relocate:
* Bayamón, PR *: Relocate before starting work (Required)

Work Location: In person