Operations Supervisor
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Horario:
Tiempo Completo Resumen del Puesto En Grupo Sonnell buscamos un Supervisor de Operaciones orientado a la seguridad, la calidad del servicio y la eficiencia en la operación diaria. Este puesto combina trabajo en campo y labores administrativas, incluyendo la coordinación de rutas, manejo de situaciones operativas y apoyo directo a operadores y pasajeros para garantizar un servicio continuo, seguro y puntual. Requisitos
• Al menos 1 año de experiencia en una posición de supervisión de personal
• Licencia de conducir de PR categoría 8 o 9 preferiblemente.
• Conocimientos en manejo de emergencias.
• Habilidad para trabajar con MS Office (Word, Excel, Outlook, PowerPoint). Responsabilidades principales
• Supervisar la operación diaria asegurando seguridad, puntualidad y un servicio de alta calidad.
• Registrar e investigar incidentes, quejas, fallas y accidentes.
• Mantener conocimiento actualizado de rutas, tarifas, cambios operacionales, boletines y desvíos.
• Coordinar con el área de Despacho los ajustes necesarios para mantener la continuidad del servicio.
• Realizar monitoreos en carretera y evaluaciones de ruta con regularidad.
• Colaborar con el Departamento de Mantenimiento para atender fallas mecánicas de forma efectiva.
• Administrar las asignaciones de operadores y asegurar el uso eficiente del personal de reserva.
• Validar que los operadores estén en condiciones óptimas, uniformados y preparados para su turno.
• Brindar apoyo en el transporte de pasajeros con vehículos de apoyo cuando sea requerido.
• Informar a la gerencia sobre situaciones operativas y garantizar cumplimiento de políticas y procedimientos. Condiciones de Trabajo
• Trabajo tanto en oficina como en campo, con exposición a distintas condiciones del clima.
• Periodos prolongados sentado y uso continuo de herramientas tecnológicas.
• Actividad física ocasional: caminar sobre superficies irregulares, levantar peso moderado, agacharse, empujar o halar.
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