Fraud Call Center Representative

Remote Fraud Call Center Representative Protect client accounts and provide high-quality customer support by handling inbound calls involving suspected fraud. You will verify caller identities, investigate suspicious activity using established procedures and digital tools, and ensure accurate case documentation. Key Duties
• Receive and manage inbound calls related to suspected fraud.
• Verify identities and assess reported or detected suspicious activity.
• Investigate cases using approved tools, workflows, and procedures.
• Document outcomes and maintain detailed, accurate case records.
• Follow regulatory and client-specific guidelines.
• Escalate complex or high-risk issues to fraud operations teams.
• Support data-driven fraud prevention and continuous improvement. Qualifications & Skills
• Strong customer service and communication skills.
• Ability to follow procedures and comply with regulatory requirements.
• Experience investigating issues and documenting results accurately.
• Comfort using digital tools for case research and verification.
• Good risk awareness and sound judgment in escalation decisions.