Field Support Technician
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Requisitos:
• Bachillerato en Administración de Empresas con concentración en Sistemas de Información o Bachillerato en Ciencias de Computadoras; Grado Asociado en Tecnología de la Información; otra experiencia relevante a nivel de educación postsecundaria.
• Mínimo de 1 año de experiencia apoyando equipo físico y aplicativo.
• Certificado en A+, Network+, e ITIL, o equivalente.
• Certificado en MCP (Microsoft Certified Professional) recomendado o equivalente.
• Experiencia extensa en cuanto a apoyo a aplicativos y productos de Microsoft.
• Experiencia amplia en cuanto a sistemas operativos, incluyendo Windows 7, Windows 10 y Windows Server.
• Conocimiento avanzado en cuanto a paquetes de aplicativos (ejemplo: Microsoft Office), y buen entendimiento de sistemas operativos.
• Experiencia con sistemas de información computadorizados, redes, telecomunicaciones, y otros conceptos relacionados a tecnología de información.
• Experiencia práctica apoyando dispositivos móviles.
• Entendimiento de cumplimiento.
• Conocimiento de estándares y marcos de referencias, tales como ITSM y Six-Sigma.
• Comprensión robusta y probada en cuanto a operaciones en una mesa de servicio.
• Conocimiento en plataformas de gestión de boletos (tickets), preferiblemente.
• Excelentes destresas de comunicación.
• Disponibilidad para turno on-call
Beneficios:
• Aportación al Plan médico
• Aportación al plan de retiro 401(k)
• Licencia de Vacaciones y por Enfermedad
• Calendario de Días Feriados
• Licencia de Duelo
• Día de Cumpleaños
• Estacionamiento
• Bono de Navidad
• Horario Diurno Alpine es un patrono que ofrece igualdad de oportunidad en el empleo.
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