Information Technology Quality Assurance Analyst

Job Summary: We are seeking a highly skilled professional to provide specialized services in Quality Assurance (QA) and Regulatory Compliance for both new and ongoing technology initiatives, including Electronic Benefit Transfer (EBT), Management Information Systems (MIS), and Contactless Payment Solutions. This role involves close collaboration with administrative and operational teams to ensure that all technological developments adhere to established quality standards, federal and state regulations, and project management best practices. The ideal candidate will possess a strong background in QA methodologies, compliance frameworks, and cross-functional team coordination within complex IT environments.

Key Responsibilities
1. Technical Collaboration & Oversight
• Actively participate in key meetings (Kick-off, UAT, planning, status updates, etc.).
• Coordinate with certified QA personnel to oversee technological developments.
• Support issue resolution during project implementation.
• Prepare progress reports and presentations for clients and stakeholders. 2. Regulatory Compliance
• Ensure systems and applications comply with applicable laws, USDA/FNS regulations, and industry standards.
• Stay informed about regulatory changes that may impact MIS systems.
• Verify that QA practices align with legal requirements. 3. Risk Management
• Identify compliance risks in technology projects.
• Advise on the operational impact of new developments.
• Develop mitigation strategies and maintain documentation of risk assessments. 4. Contract Review
• Evaluate contracts with external vendors to ensure legal protection and compliance clauses.
• Confirm that contracts align with the quality policies of the Government of Puerto Rico and the Federal Government. 5. Quality Assurance Processes
• Define quality standards, tools, and methods to ensure compliance.
• Establish roles and responsibilities within the quality management structure.
• Conduct technical testing (functional, regression, performance, security, usability).
• Oversee test plans, functional and technical design documentation, and acceptance criteria.
• Monitor third-party system operations and evaluate performance.
• Automate repetitive tests to reduce human error. 6. Policy Development
• Evaluate and recommend improvements to policies and procedures related to technology systems.
• Ensure policies are practical and applicable within the operational environment. 7. Training and Awareness
• Provide training to internal divisions (Finance, IT, etc.) on regulatory requirements.
• Promote awareness of compliance topics within the organization.
• Evaluate training materials developed by third parties. 8. Incident Management
• Record, classify, and analyze system incidents or defects.
• Prioritize fixes and support responses to technological incidents (failures, security breaches, etc.).
• Ensure response plans include legal and compliance considerations. Position

Requirements:
• Certification in Quality Assurance (e.g., ISTQB, CQA) or equivalent accreditation.
• Proven experience in QA for complex technology projects.
• Deep knowledge of USDA/FNS regulations and applicable government policies.
• Ability to perform both manual and automated technical testing.
• Strong skills in drafting technical reports and presenting findings to diverse audiences.
• Fully Bilingual Work

Experience:
• 5 to 8 years of professional experience in IT Quality Assurance, including:
• Leading QA efforts in complex technology projects.
• Working with regulatory frameworks (e.g., USDA/FNS, government systems).
• Managing cross-functional teams and vendor relationships.
• 3+ years in a project management role, ideally with exposure to public sector or compliance-heavy environments.
• Experience with manual and automated testing, QA tools, and methodologies (e.g., Agile, Scrum)

Education:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• Master’s degree in Project Management, Quality Assurance, or Technology Management, or a related field.