Retail Commercial Operations Manager

We are seeking an experienced Retail Commercial Operations Manager to lead and optimize retail operations across a physical store and digital/e-commerce channels. This role is ideal for a commercially minded and hands-on retail professional who can drive sales performance, enhance customer experience, manage operational execution, and lead a high-performing team. The Retail Commercial Operations Manager will be responsible for overseeing day-to-day retail operations, managing key commercial metrics, supporting product assortment and merchandising strategies, and ensuring operational excellence across the customer journey.

Key Responsibilities
• Lead retail operations across physical store and e-commerce channels.
• Own and manage retail performance, including revenue, profitability, cost control, and key commercial KPIs.
• Develop and execute retail strategies to improve sales, customer experience, conversion, and category performance.
• Analyze sales data and identify opportunities to improve performance and operational efficiency.
• Manage product assortment, merchandising execution, seasonal planning, and new product initiatives.
• Oversee inventory management, stock control, purchasing processes, and supplier coordination.
• Ensure high standards of customer service, store presentation, compliance, safety, and operational procedures.
• Lead, coach, and develop retail team members to deliver strong service and commercial results.
• Partner with cross-functional teams such as Marketing, Finance, Operations, and external vendors to align business priorities.
• Support retail campaigns, in-store activations, and continuous improvement initiatives.
• Maintain accurate operational records and ensure compliance with internal policies and safety standards. Qualifications & Experience
• Previous experience in retail management or retail operations.
• Experience managing sales performance, KPIs, inventory, and merchandising.
• Experience with POS systems, cash handling, stock control, and operational procedures.
• Strong analytical skills with the ability to translate data into actionable recommendations.
• Experience working with suppliers, purchase orders, and product assortment planning is preferred.
• Strong leadership, communication, and stakeholder management skills.
• Highly organized, detail-oriented, and able to prioritize in a fast-paced environment.
• Proficiency in Microsoft Office and collaboration tools.
• Fluency in English and Spanish required. Ideal Candidate Profile The ideal candidate is proactive, commercially driven, and comfortable managing both strategic priorities and hands-on retail execution. This person should bring strong people leadership, a customer-first mindset, strong attention to detail, and the ability to work collaboratively with internal and external stakeholders. Equal Opportunity Statement The company is an equal opportunity employer and values diversity, inclusion, and respect in the workplace. All qualified applicants will be considered without regard to legally protected characteristics.