Client Experience Concierge

Hace 1 día

San Juan, Puerto Rico DoriCap.Ai Jornada completa $40,000 - $60,000 Por obra

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Client Experience Concierge Above-market wages: $40,000–$60,000 per year Dori Software | San Juan, Puerto Rico (on-site) | Full-time Dori is the full Enterprise Resource Planning (ERP) software platform for commercial real estate loan brokers. One platform, the whole desk, first file to closed loan. We're a tight team growing fast, and we're looking for the person every client will call theirs. Who you are
• You're warm, plain and simple. People just feel better after talking to you, and you genuinely like making someone's day a little easier.
• You speak and write fluent English. You're clear and confident on the phone, on video and in writing, and you can make something complicated sound simple.
• You treat every client like they're your only one. You remember the little details, you cheer for their wins, and they always know you've got their back.
• You own it. If a client has a problem, it's your problem until it's solved, even when someone else is doing the fixing.
• You do what you say you'll do. Promises kept, dates met, notes written down. People can count on you, and they know it.
• You get ahead of things. You check in before anyone has to ask, even if all you can say is "I'm still on it."
• You're curious. You like figuring out how things work, software included, and you love sharing what you've learned.
• You stay calm when things get bumpy. When something breaks right before a deadline, you take a breath, sort it out, and keep the client feeling looked after.
• You keep things organized. You can juggle lots of people and moving pieces without letting anything slip through the cracks.
• You notice what could be better. You spot the small things that would delight someone, and you're happy to speak up with ideas.
• You show up like you mean it. On time (which really means a little early), and proud of how you take care of people. The perfect person Hospitality pro, elementary school teacher, or anyone from a customer-service background: if looking after people is your thing, you're who we want to meet. No specific industry experience required; we'll teach you the rest.

What you'll do
• Be the one person every client knows. Learn their deals, pick up the phone, and call back fast.
• Get new clients up and running. Make onboarding so smooth that the first thing they think is "that was easy."
• Keep everyone in the loop. Share updates before they're asked for, and answer every message quickly.
• Make clients' days better. Celebrate their wins, and turn any miss into a win.
• Speak up. Flag issues early, share your ideas, and keep clear notes on every client.

How to apply
Skip the cover letter. Email your résumé and three sentences on the last time you turned an unhappy customer into a fan to joe@doricap.ai and joseph@dori-capital.com with the subject line “Concierge.” We read every application. You'll hear back from a person, not a system, within a week. Dori is an equal opportunity employer. We hire on talent, character and communication.

Client Experience Concierge

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