Tier 2 Network Support Engineer

🚀 We’re Hiring: Tier 2 Network Support Engineer At OSNET Corp., we’re growing and looking for a Tier 2 Network Support Engineer to join our technical team and take on real-world challenges within an evolving telecommunications infrastructure. If you’re the kind of person who doesn’t give up on a problem until you find the root cause and confirm the solution, we want to hear from you 💻🌐 🔧 What will you do? As part of the Tier 2 team, you will be responsible for handling cases escalated by our NOC, Tier 1 team, and field technicians, working directly with our:
• Fixed wireless PtP and PtMP networks
• Fiber optic / GPON
• CPEs, routers, switches, and firewalls
• LAN/WAN networks
• VLANs, NAT, DHCP, and firewall policies
• Static routing, OSPF, and BGP
• Site-to-Site and Remote Access VPNs
• Dedicated circuits and SLA environments
• Network monitoring, Wireshark, SNMP, ping, and traceroute You will also have the opportunity to support and develop our Tier 1 team, document solutions, and escalate complex issues to Network Engineering (Tier 3) or equipment vendors when necessary. 🎯 What are we looking for? Required

qualifications:
✅ Juniper JNCIA-Junos ✅ Fortinet NSE 4 – FortiGate Security / FortiOS ✅ MikroTik MTCNA ✅ MikroTik MTCRE ✅ 3+ years of experience in network or ISP support ✅ 1+ year of experience in a Tier 2 or escalation role ✅ Fluency in Spanish and English ✅ Strong knowledge of TCP/IP, subnetting, DNS, DHCP, VLANs, and routing ✅ Hands-on experience with technologies and equipment such as Tarana, Ubiquiti, Cambium, MikroTik, Juniper, Cisco, or GPON/ONT ✅ Ability to clearly communicate technical topics to both technical teams and customers Additional certifications such as CCNA or CompTIA Network+, experience supporting commercial customers under SLAs, and experience with CRM/ticketing platforms are considered a plus. 📍 Work LocationOSNET Headquarters – Metro Office Park, Guaynabo, Puerto Rico 🕐 Full-Time | On-Site The position includes 8-hour shifts, Monday through Friday, with shift rotation, on-call duties, and weekend or holiday coverage as needed. If you have the experience, certifications, and passion for solving network challenges, we want to hear from you. 📩 Apply by sending your résumé to jobs@osnetpr.com and become part of our team