Quality Complaints Specialist
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What you'll do
• Keep the complaints database current and accurately summarize closed investigations.
• Review and approve complaint investigations to make sure they are concise, clear and science-based.
• Lead and document investigations directly when the nature or complexity of the complaint requires it.
• Follow up on corrective actions from investigations through completion.
• Trend complaint data to proactively detect signals and recommend actions.
• Communicate and escalate complaints, represent the site on the product complaint network, and issue closure letters to patients and business partners.
• Bachelor's degree + 4 years (or Master's + 2, Associate's + 8, High School + 10, or a Doctorate) of directly related experience.
• GMP quality experience with complaint or quality investigations, root cause analysis and CAPA determination.
• Excellent technical writing: able to turn a highly technical investigation into a clear document for non-technical reviewers.
• Project management and experience leading cross-functional teams across multiple projects.
• Strong communication, facilitation and presentation skills; able to work independently in a matrix environment.
• Proficient in Microsoft Office (Excel, Outlook) and Teams. Bilingual English/Spanish preferred.
• Contract: 5 months, with possible extension
• Shift: Administrative, Monday–Friday (40 hours/week)
• Start: Immediate
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