Advisor, Retail Channels

We are looking for a data driven game changer attitude with an analytical mindset and natural talent for turning numbers into action. As a Data Analytics Advisor, you blend insights, strategy and storytelling to support teams and move smarter. From Dashboard to deep dive you don't crunch the data you connect the dots, challenge the status quo and form part of Oriental innovation progressive future. Position works hybrid based in San Juan, PR.

MAJOR DUTIES & RESPONSIBILITIES:

• Monitor the execution of deepening strategies and initiatives to assess effectiveness and customer response.
• Provide data-driven recommendations for strategy optimization based on performance indicators and observed customer behavior.
• Conduct analyses to evaluate customer adoption of product features and identify usage patterns or gaps.
• Present findings, insights, and strategic recommendations to stakeholders on a regular basis through clear reports and automated visual dashboard and presentations.
• Collaborate with cross-functional teams including Marketing, Product, and Customer Experience to ensure alignment and impact.
• Receive and structure customer segmentation data from the Customer Intelligence team to make it actionable for deepening strategy design.
• Identify and address data quality issues and discrepancies.
• Apply statistical and analytical techniques to derive insights from complex datasets.
• Other duties may be assigned.

EDUCATION AND EXPERIENCE:

• Bachelor's degree in Business Administration, Data Analytics, Economics, or a related field required. Master's degree is highly desirable. 
• Three (3) years of experience working with data analysis, business strategy, or customer intelligence required. Knowledge in data models, database design development, reporting and/or data mining required.  Experience in the banking or any regulatory industry is highly desirable.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Fully bilingual – English and Spanish (verbal and written) required.
• Data storyteller - Positively influence and support business decision through data interpretation and discovery.
• Strong attention to detail, organizational skills, and ability to manage multiple initiatives simultaneously.
• Excellent communication skills and ability to work collaboratively and effectively with diverse staff, colleagues, and clients.
• Proficiency using Microsoft Office (Word, Excel, Access, Power Point, Outlook), PowerBI and MS SQL, or other software applications to retrieve data, create spreadsheets, and reports.

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WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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