Health Care Navigator/Outreach

MISSION STATEMENT: To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.

SUMMARY: SSVF Health Care Navigators/Outreach provide services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care, in San Juan PR.  SSVF Health Care Navigators/Outreach provide a case management function and care coordination, health education, interdisciplinary collaboration, coordination, and consultation.  SSVF Healthcare Navigators/Outreach do not provide health care and instead work closely with the Veteran's primary care provider and members of the Veteran's assigned interdisciplinary treatment team.  The Health Care Navigator/Outreach will act as a liaison between the SSVF grantee and the VA or community medical clinic and works with a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.

The SSVF Health Care Navigator/Outreach works closely with the Veteran's assigned multidisciplinary team, including medical, nursing, and administrative specialists, and case management personnel. The SSVF Health Care Navigator/Outreach works within this team to provide timely, appropriate, Veteran centered care equitably. The SSVF Health Care Navigator/Outreach works collaboratively with the team and the Veteran to identify and address system challenges for enhanced care coordination as needed. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed.  Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at this time)

• Conduct assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others. 
• Conduct outreach in the service area and get Veterans connected to services.
• Work in conjunction with local outreach teams.
• Assess the Veteran's strengths, limitations, risk factors, and internal/external supports and service needs to optimize the Veteran's ability to access and maintain health care services.   
• Enter data in HMIS or equivalent system and the client file in a timely and complete manner.
• Works closely with Veterans to assist them in communicating their preferences in care and personal health-related goals to facilitate shared decision making of the Veteran's care.  
• Serve as a resource for education and support for Veterans and families and help identify appropriate and credible resources and support tailored to the needs and desires of the Veteran.  
• Act as an advocate for the client, integrating the Veteran's cultural values into their care plan. Assist in monitoring progress towards established goals.
• Regularly consult with other team members to addresses the needs of the Veteran. 
• Identify systemic barriers within the organization, communicates with organizational leadership about these barriers, and works collaboratively to find viable solutions.  Provides subject matter expert consultation to staff and community providers on the specialty area of practice. 
• Modifies services to meet the needs of Veterans best and coordinates services with other organizations and programs to assure such services are complementary and comprehensive; directs activities to maximize effectiveness, efficiency, and continuity of care for Veterans
• Participate effectively in team meetings, case conferences, and related activities. Collaborates with multidisciplinary team members in a manner that enhances the coordination of comprehensive Veteran care.

  OTHER RESPONSIBILITIES:

• Complies with all applicable training requirements.
• Complies with all company safety, personnel and operational policies and procedures.
• Complies with work schedule to ensure effective operations of Agency programs. 
• Contributes positively as a member of a productive and cooperative team.
• Performs other duties as necessary to fulfill the mission of the Society of St. Vincent de Paul South Pinellas, Inc.

  Employee Benefits:

• Health Insurance
• Life insurance
• Dental Insurance
• Vision insurance
• Short- and Long Term Disability
• 120 hours of PTO accrued biweekly starting at day 1 of employment.
• 13 Paid Holidays to include Employee's birthday and Date of Hire.
• 403(b) with employer match up to 3%.

  REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

• Able to speak, write and understand English and Spanish.
• Possess basic computer skills.
• Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups.
• Flexible work schedule including evenings, nights, weekends, and holidays.
• Ability to set appropriate limits, work under deadlines and multi-task.
• Ability to organize, prioritize, self-motivate, and deliver results.
• Excellent communication and listening skills.
• Possess strong work ethics.
• Successfully pass Law Enforcement background screening. 
• Valid driver's license if driving an agency vehicle or a personal vehicle for company business.
• Must have reliable transportation.
• Must be able to travel from San Juan, PR to US when needed.
• Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process.
• Mission driven attitude supplemented with integrity and passion.
• Adherence to the highest ethical standards, personally and professionally. 
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
• Evidence of deep alignment with the Society of St. Vincent de Paul South Pinellas, Inc. Mission and Values. 

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

• In depth knowledge of the health care resources in the community available for the veteran population, especially services and programs offered by the VA.
• Have basic knowledge of severe and persistent mental illness and substance abuse.
• Ability to form partnerships in the community and seek out community resources.
• Strong oral and written communications.
• Strong organizational, time management, and data management skills.
• Proven ability to work effectively both individually and as part of a team.
• Ability to multi-task and problem solve under pressure.
• Ability to provide positive customer service to difficult populations.

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

• Master's level social worker or related field is required.
• At least two years of experience in a health care or social services area of practice working with Veterans is preferred.

  GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job.    Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 40lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.    MENTAL DEMANDS: Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors, and employees at all levels within the Agency.    WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.    The Society of St. Vincent de Paul South Pinellas, Inc. is an Equal Opportunity Employer.

About St. Vincent de Paul CARES:

SVdP CARES is a non-profit organization committed to ending homelessness: making it rare, brief, and one-time.

With "Housing First" principles at the core, all SVdP CARES programs are built on the belief that everyone has the right to live in dignified and affordable housing with a healthy disregard for all community-perceived barriers to housing including employment history, criminal/credit background, mental health, addiction, or religious practices. SVdP CARES works to rapidly house those experiencing homelessness within 30 days and concurrently connect them to resources and stabilization support services to assist their needs.

SVdP CARES serves 19 counties across 7,678+ square miles of Florida including Charlotte, Citrus, Collier, Desoto, Hardee, Hernando, Highlands, Hillsborough, Lake, Lee, Manatee, Orange, Osceola, Pasco, Pinellas, Polk, Sarasota, Seminole, and Sumter counties.

Everyone is welcome through our doors, regardless of race, color, religion, sex, ancestry, age, national origin, citizenship, physical or mental disability, genetic information, veteran or military status, sexual orientation, and gender identity.

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