B2B Billed Revenue and Customer Success Consultant

What's the role?
As a Billed Revenue and Customer Success Consultant, you will play a key role in driving customer loyalty and revenue growth by proactively engaging with medium businesses, large corporations, and government entities. In this role, you will be responsible for improving billed revenue performance, enhancing customer lifecycle value, and ensuring a best-in-class post-sales experience for business clients across Wireless, Wireline, and ICT services. You will serve as a strategic liaison between Sales, Operations, Finance, and Support teams, with a focus on increasing billed revenue, reducing churn, improving billing accuracy, and strengthening customer retention and satisfaction. Close collaboration with the sales team and sales managers will be crucial to implement effective retention strategies and deliver tailored solutions aligned with each customer's business needs. This position is responsible for generating sales with existing customers by preparing bids, proposals, and presentations, as well as conducting product demonstrations. The role encompasses both customer retention and incremental revenue opportunities. A proactive, customer-centric attitude and strong alignment with the sales organization are crucial to ensure seamless and consistent customer experience.
How can you add value?
Essential Duties and Responsibilities, but not limited to the following:
Monitor billed revenue monthly to ensure all sales are accurately implemented and invoiced.
Validate billing accuracy for Wireless, Wireline, and ICT products to ensure proper revenue collection.
Track variances between sold vs. billed revenue and drive timely resolution.
Partner with Finance and Billing Operations to accelerate revenue recognition and reduce leakage.
Work with Customer Service to minimize disputes, credit, and revenue loss.
Deliver insights on customer usage and billing trends to support revenue retention initiatives.
Support the onboarding process for new solutions to ensure smooth implementation and correct billing.
Develop proactive customer engagement strategies to increase renewal rates and upsell opportunities.
Lead the customer lifecycle post-activation to ensure service adoption, satisfaction, and long-term retention.
Monitor expiring contracts and support Account Managers in proactively retaining revenue.
Engage with Sales Managers and vendors to ensure alignment on renewal efforts.
Act as a trusted advisor by understanding customer needs and recommending tailored solutions.
Develop and implement strategic account plans to support retention and incremental revenue growth.
Engage with customers through in-person meetings, virtual consultations, and product demonstrations to highlight solution value.
Prepare bids, proposals, sales documentation, activity reports, and forecasts.
Provide sales insights, support lead generation efforts, and share customer feedback to improve sales strategies.
Identify, qualify, and generate sales leads for the supporting sales team.
Leverage data-driven insights to forecast trends, identify risks, and recommend actionable solutions.
Track and report on revenue growth, customer satisfaction, and feedback to drive ongoing improvements.
Focus on driving billed revenue growth (MRR/NRC) through accurate billing and reduced revenue leakage, improving customer retention by lowering churn, increasing contract renewals and upselling penetration, and enhancing operational efficiency with faster time-to-bill and order completion.
Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
Other functions may be assigned.
What do you need?
Education and/or Experience:
Bachelor's degree required in business administration.
2 - 5 years of experience in B2B sales, customer success, revenue management, or account management, ideally in telecom, ICT, or technology services.
Professional certifications in Sales, Customer Success, Project Management, or Finance are advantageous (e.g., CPA, Six Sigma, Salesforce, or similar).
Other Qualifications:
Fully Bilingual (Spanish and English).
Proven track record in driving billed revenue growth, retention, and upsell with medium to large business clients.
Experience working with cross-functional teams (Sales, Finance, Operations, Support) to drive the post-sales lifecycle.
Strong understanding of billing systems, revenue recognition, and financial processes.
Excellent communication, presentation, and relationship-building skills.
Ability to analyze data and metrics to identify trends, risks, and opportunities for growth.
Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, protected veteran, disability status or genetic information. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Assessment, background check and drug test will be required to successful candidate.
If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.
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