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The Advisor, Retail Channels (Process Improvement) is responsible for shaping and executing initiatives that enhance performance, efficiency, and customer experience across retail channels. This position serves as a trusted partner to internal stakeholders, providing expert guidance, data-driven insights, and strategic recommendations aligned with the company's channel strategy. The Advisor leads and supports cross-functional projects, ensuring alignment with business goals and long-term vision. This position works hybrid and reports to Oriental Center in San Juan, PR.

MAIN DUTIES & RESPONSIBILITIES:

• Lead strategic initiatives that support the evolution and optimization of retail channels.
• Provide expert advice and recommendations based on performance assessments, customer feedback, and market trends.
• Collaborate with cross-functional teams to ensure channel initiatives are aligned with broader business objectives.
• Monitor adoption and impact of implemented strategies; propose enhancements as needed.
• Define and communicate clear project objectives, milestones, and success metrics. Manage project constraints including cost, time, scope, and quality.
• Facilitate kick-off meetings and strategic planning sessions with internal stakeholders. Coordinate and oversee project execution, ensuring timely delivery and stakeholder satisfaction.
• Support the creation of work orders and service requests to meet evolving channel needs.
• Anticipate potential risks and proactively develop mitigation strategies.
• Participate in cross-departmental initiatives to ensure channel needs are represented.
• Conduct post-implementation reviews and client satisfaction surveys to assess impact.
• Analyze channel performance metrics and develop dashboards to support decision-making.
• Identify emerging trends in customer behavior and retail technology to inform strategy.
• Develop business cases for new initiatives, including cost-benefit analysis and ROI projections.
• Serve as liaison between retail channels and technology teams to ensure digital solutions meet operational needs.
• Lead workshops and training sessions to promote adoption of new tools, processes, or strategies.
• Support change management efforts related to channel transformation projects.

MINIMUM REQUIREMENTS:

• Bachelor's degree in business administration, industrial engineering, data science, or related field required.
• Three (3) years of experience in strategic advisory roles, business analysis, or project leadership.
• Experience in retail, banking, or customer experience environments is a plus.
• Fully bilingual – English and Spanish (verbal and written) required.
• Proficiency in MS Office (Excel, Word, PowerPoint, etc.), Visio, and other business tools.
• Experience working with data visualization tools 
• Strong analytical, communication, and interpersonal skills.
• Strategic thinker with problem-solving abilities and attention to detail.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Other duties may be assigned.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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