Billing Senior Analyst

What's the role?
As a Billing Senior Analyst you will be responsible for billing operations to maximize effectiveness and accuracy. Implements solutions to billing problems and oversees testing of system modifications designed to accommodate these solutions. Responsible for the credit policy including the assessment of credit applications and outstanding credit. Collection and maintenance of customer accounts; follow-up correspondence, resolution and escalation of overdue accounts. Provides final review and approval of billing batches prior to release, ensuring compliance with financial controls, SOX requirements, and internal accuracy thresholds. Defines and maintains billing controls, validation rules, and approval criteria to prevent revenue leakage and customer impact. Acts as escalation point for high-risk accounts, large credits, and systemic billing issues. Supports audit requests and management reporting by providing expert analysis of billing trends, risks, and process gaps.
Mentors and provides guidance to Billing Analysts on complex cases and process execution.
(Billing/invoicing, Credit & Collections).
How you can add value?
Perform and oversee credit and contract billing activities for prospective and existing customers, ensuring compliance with approved billing policies and contractual terms.
Review unresolved billing cases, validate case documentation, perform root cause analysis, and ensure accurate resolution, including proper application of customer payments when required.
Ensure accurate, complete, and timely generation of customer invoices in accordance with established billing cycles and control standards.
Support order commissioning and billing readiness for existing customers placing new orders, validating correct setup prior to invoicing.
Lead investigation and resolution of complex billing issues using analytical tools and reports, partnering with IT, Finance, and Customer Experience teams.
Perform monthly invoice validation, quality assurance, and final review prior to submission for approval and batch release.
Conduct detailed invoice analysis to identify defects, trends, revenue leakage, and process improvement opportunities.
Prepare and present billing issue summaries, risk assessments, and status reports to management, including recommendations and corrective actions.
Ensure adherence to the Customer First Philosophy and full compliance with Liberty Latin America policies, SOX controls, Code of Conduct, and safety standards.
Act as an escalation point and subject matter expert for complex billing, credit, and invoicing scenarios.
Other functions may be assigned.
What do you need?Education and/or Experience:
Bachelor's degree in finance or any related field.
3-6 years of experience in Accounting/Finance/Billing in the telecom industry.
Telecom expense management and/or Accounts payable experience preferred.
Good in MS Excel required: Familiarity with databases and SQL is an asset.
Analytical skills to compile information requiring combinations of data from several sources and the ability to work with numbers and formulas.
Other Qualifications:
Knowledge of the telecommunications industry and its billing operations.
Knowledge in operating various billing software programs including advanced proficiency with Microsoft Excel, PowerPoint, and Outlook; Knowledge of Salesforce is advantageous.
Good in data entry and accounting software programs.
Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Work in collaboration with people from other departments, including IT and Accounting.
Fully Bilingual (English/Spanish).
Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Assessment, background check and drug test will be required to be a successful candidate.
If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.
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