Global Analytics Project Manager

hace 2 semanas


Caimito Barrio, Puerto Rico Abbott Laboratories Company A tiempo completo
About the Role

We are seeking a talented Global Analytics Project Manager to join our Global Market Insights (GMI) Data & Analytics team at Abbott, a leading healthcare company.

As a Global Analytics Project Manager, you will be responsible for measuring, analyzing, and optimizing key performance indicators (KPIs) and performance metrics for our global customer service operations.

Key responsibilities include:

  • Developing and managing dashboards and reports to monitor and evaluate KPIs such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Response Time (FRT), and Resolution Time (RT).
  • Proactively analyzing data to identify trends, patterns, and areas for improvement in customer service metrics.
  • Collaborating with global stakeholders across multiple time zones and non-traditional work hours to drive improvements.

You will have the opportunity to work with a talented team, leverage cutting-edge technology, and make a meaningful impact on our customers' experiences.

What You'll Bring

  • Bachelor's degree in information technology, Computer Science, or related field.
  • At least 5 years of experience in data analysis, modeling, and machine learning with a specialized focus on customer behavior analysis.


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