Global Analytics Project Manager
hace 2 semanas
We are seeking a talented Global Analytics Project Manager to join our Global Market Insights (GMI) Data & Analytics team at Abbott, a leading healthcare company.
As a Global Analytics Project Manager, you will be responsible for measuring, analyzing, and optimizing key performance indicators (KPIs) and performance metrics for our global customer service operations.
Key responsibilities include:
- Developing and managing dashboards and reports to monitor and evaluate KPIs such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Response Time (FRT), and Resolution Time (RT).
- Proactively analyzing data to identify trends, patterns, and areas for improvement in customer service metrics.
- Collaborating with global stakeholders across multiple time zones and non-traditional work hours to drive improvements.
You will have the opportunity to work with a talented team, leverage cutting-edge technology, and make a meaningful impact on our customers' experiences.
What You'll Bring
- Bachelor's degree in information technology, Computer Science, or related field.
- At least 5 years of experience in data analysis, modeling, and machine learning with a specialized focus on customer behavior analysis.
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