Senior Case Management Operations Lead

hace 3 semanas


Guaynabo, Guaynabo, Puerto Rico Tidal Basin A tiempo completo
Job Summary

We are seeking a Senior Case Management Operations Lead to oversee and ensure the success of our Document Specialist and Administrative Assistant teams.

The ideal candidate will have experience in case management, financial management, accounting, application processing, grant-funded or government programs, or related fields.

About Tidal Basin

Tidal Basin is a leading organization in federally funded grants programs. We are committed to providing excellent service to our applicants and ensuring the success of our projects.

Responsibilities
  • Oversee the operations of the Document Specialist team, meeting goals and objectives as assigned
  • Maintain compliance with federal, state, and local regulatory requirements
  • Adhere to all contractual or prescribed stakeholder expectations or requirements
  • Advise on issues identified by the Document Specialists and assist them in performing duties such as reviewing intake forms and documentation
  • Identify bottlenecks and deficiencies, coordinate with the Document Specialists, and implement recommendations to reach resolutions
Requirements
  • Bachelor's degree in a relevant field
  • 2+ years of experience in case management, financial management, accounting, application processing, grant-funded or government programs, or related fields
  • Excellent organizational skills and attention to detail
  • Strong interpersonal, analytical, and problem-solving skills
  • Proficient in MS Office Suite
  • Experience managing a team of professionals and working with federally funded programs a plus
What We Offer

We offer a competitive salary of $85,000 - $105,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.



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