Customer Support Liaison for Enterprise Clients

hace 4 semanas


San Juan, San Juan, Puerto Rico Prodapt Puerto Rico A tiempo completo

As a Customer Support Liaison for Enterprise Clients, you will play a pivotal role in ensuring seamless communication and technical support for our business clients based out of our office in San Juan, PR. This position offers a unique opportunity to develop strong problem-solving skills while providing excellent customer service.

Key Responsibilities:
• Customer Engagement: Serve as the primary point of contact for business/enterprise customers via phone, email, and chat, delivering timely, courteous, and effective responses to their inquiries.
• Product Support: Offer expert assistance and troubleshooting for various telecommunications products, ensuring customers receive top-notch support and satisfaction.
• Account Management: Manage customer accounts efficiently, resolving issues promptly, and escalating concerns when necessary.
• Case Management: Effectively manage and resolve customer cases, utilizing your problem-solving skills to provide resolutions that meet customer expectations.
• Escalation Support: Provide escalated support to customers, working closely with internal teams to ensure issues are resolved promptly and satisfactorily.

We welcome enthusiastic individuals eager to learn and grow in a support role. While prior experience in customer support or technical troubleshooting is beneficial, it's not mandatory. What You Will Bring:
• Experience: We encourage candidates with a passion for learning and growth in a support role. Prior experience in customer support or technical troubleshooting is a plus, but not required.
• Education: A High School Diploma or equivalent is required.
• Basic Knowledge: Familiarity with telecommunications products or customer service environments is helpful, but training will be provided.
• Technical Skills: Proficiency in help-desk software, CRM systems, and ticketing tools is desired. Strong problem-solving skills and a desire to assist customers are more important than technical knowledge.
• Communication: Excellent verbal and written communication skills in English are essential, with the ability to convey information clearly and patiently to customers. Knowledge of additional languages, such as Spanish, is a bonus.
• Problem-Solving: An eagerness to develop strong problem-solving skills, with a customer-first mindset and a passion for delivering excellent customer service.

The estimated salary range for this position is between $40,000 and $60,000 per annum, depending on experience. At Prodapt Puerto Rico, we offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you're passionate about delivering exceptional customer service and have a strong desire to learn and grow in a support role, we encourage you to apply.


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