Strategic Business Continuity Manager

We are seeking a highly skilled Strategic Business Continuity Manager to join our team at the Coast Guard Exchange.

This is a full-time position located in Aguadilla, PR, and offers a competitive salary of $95,000 per year, plus excellent benefits.

As a Strategic Business Continuity Manager, you will play a pivotal role in enhancing the resilience of the United States Coast Guard (USCG) non-appropriated funded (NAF) programs.

• You will lead initiatives aimed at increasing sales, reducing inventory losses, and serving as the subject matter expert on business continuity and risk management.
• Your primary responsibility will be to prepare for and effectively respond to business disruptions to ensure the continuity and sustainability of operations.

This position requires a unique blend of business acumen, leadership skills, and technical expertise. You will work closely with various stakeholders to develop and implement business continuity plans, manage risk, and drive strategic growth.

1. Operational Risk Management: Conduct comprehensive risk assessments, investigate theft incidents, and provide training to employees within flagship CGX locations and other assigned areas.
2. Training and Development: Train and mentor Business Resilience Investigators, establishing investigative protocols in line with USCG CSC standards.
3. Surveillance and Compliance: Monitor video surveillance systems for adherence to planograms, stock levels, and loss prevention measures.
4. Contingency Planning: Develop and manage CGX contingency and sustainment plans in collaboration with management.
5. Law Enforcement Coordination: Liaise with local, state, and federal law enforcement agencies on matters of fraud, waste, and abuse.
6. Stakeholder Engagement: Lead meetings with various organizational personnel to develop or assess plans, training, and exercises based on identified needs and resources.
7. Team Leadership: Provide guidance to subordinates, reviewing their reports and duties to ensure compliance with expectations and policy requirements.

In the area of systems and technology, your responsibilities will include:

• Serving as the subject matter expert on video surveillance, management software, and POS exception-based reporting systems.
• Acting as the Contracting Officer's Representative (COR) for technology-related procurements.
• Supporting and training the Business Resilience team on the use of these systems.

To be successful in this role, you will need:

• A minimum of three years of experience that demonstrates broad knowledge of basic aspects of business.
• Basic to intermediate experience with cloud-based or digital video surveillance systems.
• Basic to intermediate experience using common MSFT office suite applications.

Prior experience in retail management, loss prevention, or a related field is highly desirable. Additionally, certifications such as Loss Prevention Certification (LPC) or Loss Prevention Qualified (LPQ) Certification would be an asset.

The Coast Guard Exchange offers a comprehensive benefits package, including paid annual and sick leave, holiday pay, medical/dental/vision insurance, flexible/dependent spending account, pension plan, 401k savings plan, life insurance, short term/long term disability, tuition assistance, and paid parental leave.