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Help Desk Engineer
hace 2 meses
NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.
Job SummaryWe are seeking an experienced Help Desk Engineer to support our Draper office and remote employees. This role will have the opportunity to lead and run initiatives under the guidance and support of the Helpdesk Manager and the IT Operations Team. The successful candidate will be the front line for incoming tickets and will be responsible for user lifecycle management through Active Directory and SSO platforms.
Key Responsibilities- User lifecycle management through Active Directory and SSO platforms
- Collaborate on handling help desk support issues and projects
- Configuring corporate workstations for new hires, staff upgrades
- Assist local and remote staff on hardware, software, and networking issues
- Assist in the upkeep of office meeting room technologies (AV)
- Maintain accurate documentation of tickets, resolutions, and ongoing tasks within the company's ticketing system
- 3+ years of experience in Help Desk or above roles
- Experience working in a ticketing system (such as Jira)
- Strong understanding of IT infrastructure, covering networks, servers, storage, and cloud tech
- Experience with Windows MDM such as Desktop Central (Manage Engine) or Microsoft Intune
- Experience with a wide range of SaaS products (Google Suite, Slack, Zapier, Jira, Confluence, etc)
- Foundational industry certifications, such as A+, CCNA, and Security+
- Competitive Wages
- Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
- Generous PTO to support work-life balance
- 401K Matching
- 12-week Paid Parental Leave
- Autonomy to grow and find your career path with supportive leadership
- Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office
- Inclusive and diverse work environment
NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
