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Sales Associate

hace 1 mes

Río Cañas Barrio, Puerto Rico Conn'S A tiempo completo
Job Description Overview

The primary duty of a Sales Associate at Conn's is to promote our products and financing options through exceptional customer service. Sales Associates are responsible for assisting our customers throughout the buying process, providing expert knowledge of our products and services, including electronics, appliances, furniture, mattresses, and more. They are expected to be creative in offering solutions to each customer's needs and overcoming objections.

Key Responsibilities:

  • Provide face-to-face assistance to customers through the buying process, including merchandise selection, payment, finance options, pick-up, and deliveries.
  • Complete daily telephone calls to existing and potential customers to generate new sales and support colleagues.
  • Assist with merchandising and in-store setup, including moving, building, cleaning, and maintaining showroom components.
  • Deliver superior customer service as per company standards and maintain awareness of current advertised merchandise and promotions.
  • Collaborate with external and internal partners to identify and resolve customer issues.
  • Develop and maintain sales materials and product knowledge across a wide range of categories.
  • Establish and maintain current customer and potential customer relationships.
  • Deliver on key metrics and sales goals set by the company monthly.
  • Maintain confidentiality and comply with all credit policies, procedures, and government regulations.

Requirements:

  • Reading, writing, and arithmetic skills.
  • High School Diploma, GED, or equivalency.
  • Preferred experience in appliance, furniture, or electronic sales, customer service, or retail organization.

Skills and Abilities:

  • Strong interpersonal and communication skills.
  • Outgoing, engaging, and passionate demeanor willing to interact with customers both in person and over the phone.
  • Goal-oriented and self-motivated, organized, and detail-oriented.
  • Welcoming and helpful attitude toward customers and other associates.
  • Able to listen, convey a product's benefits, exude confidence, and self-assuredness to all customers.
  • Able to multi-task and shift priorities, as required.
  • Maintaining a professional appearance and providing a positive company image to the public.
  • Thorough follow-up and negotiation skills.
  • Able to overcome objections and influence customer behavior.
  • Learn and adapt to current technology needs.
  • Work both independently and with a team.
  • Coachable and open to feedback.
  • Able to learn selling skills and operate company programs.

Working Conditions:

Work is performed in a retail store environment. Physical requirements include standing for long periods of time, packing, and lifting boxes for shipment, storing inventory, and using tech equipment and computers. Handle and move merchandise efficiently and safely, including lifting or moving merchandise up to 40 pounds or more.