Department Manager

hace 3 semanas


Arroyo, Puerto Rico H&M Group A tiempo completo
Job Summary:

The Department Supervisor plays a vital role in supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store.

Key Responsibilities:
  1. Work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.
  2. Ensure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service.
  3. Lead by example and actively coach to ensure the maintenance of H&M Customer Service standards.
  4. Perform all store routines, including the opening and closing of the store, following all Company practices and procedures.
  5. Actively prevent loss and ensure the store follows appropriate safety and security guidelines.
  6. Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordingly.
Requirements:
  1. Inclusive, positive, creative, and willing to learn on the job.
  2. Passionate for customer service and helping people find their style.
  3. A multi-tasker who enjoys working in a fast-paced environment with an eye for detail.
  4. Ability to lift in excess of 20 pounds.
  5. Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
  6. Ability to climb a ladder and use a step stool.
  7. Open availability including evenings and weekends.
About Us:

H&M Group is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.



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