Medication Support Coordinator

hace 2 semanas

Puerto Diablo Barrio, Puerto Rico Brigham & Women'S Hospital(Bwh) A tiempo completo
Job Summary

We are seeking a highly skilled Medication Support Coord to join our team at Brigham & Women's Hospital (BWH). As a key member of our Primary Care department, you will play a vital role in supporting patient medication management and ensuring the highest level of care for our patients.

Key Responsibilities
  • Assist with patient medication management, including receiving, reviewing, and facilitating requests for medication renewal.
  • Review requests according to guidelines, pend them in the electronic medical record (Epic), and route to prescriber for review and signature.
  • Act as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper when electronic prescribing is not available.
  • Provide resource support to patients on procedures for obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication-related issues.
  • Complete medication prior authorization paperwork or e-Forms for signoff by the clinical care team and in collaboration with the patient.
  • Monitor progress of prior authorization status throughout the review process, updating appropriate parties as necessary.
  • Assist in department-wide initiatives for improved medication prescribing, such as preferred medications, medication recalls or alerts, and medication formulation changes.
  • Perform all job functions in compliance with applicable federal, state, hospital policies, and procedures.
  • Handle confidential information in compliance with HIPAA guidelines.
  • Attend team meetings as required and contribute in a positive manner, focusing on constructive processes and quality improvement.
  • Maintain clean and organized work areas.
Requirements
  • High school diploma or equivalent.
  • Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program, or equivalent institutional/retail pharmacy or medical office experience.
  • Registered Pharmacy Technician with the Massachusetts Board of Pharmacy or Certified Medical Assistant preferred.
  • One-year experience in a medical setting is required. Prior pharmacy experience desirable.
  • Knowledge of laws and regulations related to clinical practice and patient confidentiality.
  • Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
  • Knowledge of medical terminology, abbreviations, and computer technology.
Working Conditions

This position requires a complex, matrixed, fast-paced environment with a hybrid work arrangement. The majority of work will be remote, with training in person and with advanced notice, the employee may be asked to work on-site.

This employee will be a member of the Primary Care Medication Support Team, working closely with a team of colleagues in the same job title, as well as collaborating with the clinical care team at our Primary Care practices.

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