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Phone Support Specialist

hace 3 semanas

Guaynabo, Guaynabo, Puerto Rico Staff Management Smx A tiempo completo

We are looking for a dedicated Phone Support Specialist to join our team at Staff Management Smx.

About the Job:

  • Handle multiple customer inquiries via phone and resolve concerns efficiently.
  • Maintain organized records of customer interactions.
  • Collaborate with colleagues to meet team performance goals.
  • Develop strong problem-solving skills to address complex customer issues.

Key Responsibilities:

  • Manage call volume while maintaining a positive and professional demeanor.
  • Utilize knowledge of Microsoft Office to maintain accurate records and reports.
  • Provide excellent customer service through active listening and clear communication.

What We Offer:

  • Opportunity to work with a dynamic team.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package.