Customer Service Ambassador
hace 4 semanas
Job Summary:
Dynamic Insurance Agency Llc (Roy Washington) is seeking a qualified Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong work ethic.
Responsibilities:
- Provide exceptional customer service through phone, email, and in-person interactions.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work effectively in a team environment to achieve business goals and objectives.
- Maintain accurate records and reports to track customer interactions and service levels.
- Develop and implement solutions to improve customer satisfaction and service delivery.
Requirements:
- Positive attitude and perspective.
- Strong work ethic, passion for learning, and active listening skills.
- Excellent communication skills and math problem-solving abilities.
- Computer system proficiency in MS Excel, Word, and Outlook.
- Strong phone etiquette, verbal communications, grammatical, and professional business skills.
- Minimum of 1 year of customer or consumer service experience.
- High school diploma or equivalent.
- Never been terminated.
Work Schedule:
- Training: Monday-Friday, 9:00am-5:30pm, for 4-5 weeks.
- Post-training: Flexible schedule, Monday-Friday, 8:00am-7:00pm, and every other Saturday.
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