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Digital Channel Expert Associate

hace 1 mes

San Juan, San Juan, Puerto Rico Oriental A tiempo completo
Job Overview

Oriental is seeking a highly skilled Digital Channel Expert Associate to join our team. This role plays a critical part in driving the adoption of digital channels among customers, providing exceptional support and communication to various channels.

About the Role

This position works on-site at Oriental's headquarters in San Juan, PR. The ideal candidate will have a passion for delivering proactive and dynamic customer service, ensuring a positive experience for both internal and external customers.

The successful Digital Channel Expert Associate will refer customers to digital channel options according to their needs, supporting the definition and development of digital channels adoption strategies for existing and new clients. They will visit physical channels to provide feedback and communicate defined strategies related to digital channels adoption.

Key responsibilities include:

* Delivering exceptional customer service, demonstrating a positive attitude towards customers.
* Referring customers to digital channel options based on their needs.
* Supporting the development of digital channels adoption strategies for existing and new clients.

Requirements

To be successful in this role, you will need a Bachelor's degree in Business Administration with a major in finance or a related field. A minimum of two years of experience in a financial services company or related work of management is also required. You should possess excellent knowledge of industry operating policies, procedures, and regulations, as well as excellent analytical skills to determine critical issues and areas in need of improvement.

A strong ability to create processes and procedures, lead projects, and communicate results is essential. Excellent written and verbal communication skills are necessary, including fluency in English and Spanish. Superior communication, presentation, and negotiation skills are also required to effectively communicate across a broad base of internal customers.

Benefits

Oriental offers a competitive salary range of $60,000 - $80,000 per year, depending on experience. This position also includes benefits such as health insurance, retirement plan, and paid time off. If you're passionate about digital channels and delivering exceptional customer service, we encourage you to apply.