Technical Support Specialist
hace 6 días
Mentor Technical Group, a world leader in life science engineering and technical solutions, seeks a highly skilled Technical Support Specialist to join our team.
About the RoleThis is an exciting opportunity for a motivated individual with a passion for providing exceptional technical support to our clients in the life sciences industry. As a Technical Support Specialist, you will be responsible for ensuring compliance with industry standards and regulatory requirements, coordinating technical issues, and participating in FDA inspections.
Duties and Responsibilities- Evaluate and determine if utility systems, process maintenance, instrumentation/calibration/electrical systems, and technical cleaning systems are maintained in compliance with applicable industry standards, regulatory standards, and FDA standards.
- Participate in the coordination of TECHSUPPORT on engineering, regulatory, compliance, calibration, quality, microbial/environmental, technical cleaning, validation, electrical, and process automation issues.
- Assist during FDA and other regulatory agency inspections.
- Provide TECHSUPPORT in response to the FDA and other regulatory agencies.
- Assist in the evaluation and implementation of engineering improvements, policy changes, compliance Improvements, and optimization programs.
- Bachelor's degree or Associate's degree and 4 years of directly related experience or High school diploma / GED and 6 years of directly related experience.
- Leadership and teambuilding skills.
- Verbal communication and written communication/technical writing skills.
- Organization, facilitation, and change management skills.
- Comprehensive understanding of validation protocol requirements.
- Technical (equipment specific) knowledge.
- Analytical problem-solving skills.
- Project management and planning skills.
- Scheduling skills.
- Computer literacy.
The estimated annual salary for this position is $65,000-$90,000, depending on experience and qualifications.
About Mentor Technical GroupMentor Technical Group is an equal opportunity employer and values diversity in the workplace. We offer a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. Our offices are located in Caguas, Puerto Rico, and Boston, and we serve life sciences clients in six global markets: United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada, and South America.
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