Gpo Operations Specialist

hace 2 semanas

Mayagüez, Mayagüez, Puerto Rico Cencora A tiempo completo

About the Role

The GPO Operations Specialist will play a critical role in the development and execution of the ION Large Practice Program (LPP) specific projects. This position is responsible for assisting with the implementation and pull-through of LPP-related marketing and communication efforts. The ideal candidate will provide analytics and support to the field team on LPP-related matters when needed.

Key Responsibilities

  • Assist with the creation and maintenance of LPP tracking tools for the utilization of sales pull-through and Report Card compliance.
  • Train Relationship Managers (RMs) on the utilization of LPP-specific customer relations tools, including rebate tracker, report card progress tracker, web-based tools, and other resources.
  • Work closely with Professional Relations and Corporate Account to assist in the oversight of the implementation of service opportunities that relate to the LPP and further the company's overall business intent.
  • Travel as required to understand and assist with the demands of RMs to manage LPP customers and maintain customer relationships.
  • Track and execute LPP-related service contract deliverables as assigned by the Director, Professional Relations.
  • Assist in the development of specific marketing content for LPP business/sales meeting agendas, to convey messages that will resonate with large practice clients to promote the mission and goals of the organization.
  • Assist in the management of additional LPP marketing and communication content, including website content, LPP Informs content, and other marketing tools as they are identified and developed.
  • Provide support to Director, Professional Relations when needed around the preparation, execution, and onsite management of LPP-specific events and other strategic initiatives.
  • Provide support to LPP membership for a variety of customer relation needs as requested.
  • Assist with the operational management of LPP Advisory Panel and ION Strategic Committee as requested by Director, Professional Relations.
  • Responsible for the financial reporting and management of LPP customers through collaboration with Contracts and Finance department, including rebate tracking and communication, and managing the financial processes related to new LPP accounts.
  • Assist in the management of internal communication regarding the LPP, including meeting communication, sales, and contract communication, and general ION communication.
  • Perform related duties as assigned by Director, Professional Relations.

Requirements

  • Completion of a four-year bachelor's degree program or equivalent combination of experience and education.
  • A minimum of four (4) years of operations and customer relations experience.
  • Experience creating, implementing, and managing processes to ensure department/company goals are met.
  • Experience in the execution of marketing and communication plans, including the implementation of strategic marketing events.
  • Strong knowledge of business communication and the importance of strong customer relationships.
  • Innovative, with strong leadership and decision-making abilities, excellent communication and time-management skills, and the ability to successfully execute multiple tasks at the same time.
  • Ability to work effectively independently and extremely well in a team environment to achieve the company's overall business intent, mission, and goals.

About Cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited, and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process, which are consistent with legal requirements.

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