Operations Administrator

Job Summary

The Operations Administrator role is responsible for providing operational oversight and leadership throughout the organization. This position is responsible for leadership in unforeseen situations, making timely decisions that directly impact patient care, fostering interdepartmental/interprofessional collaboration which reflect the mission and values of the organization. The OA position ensures timely and effective communication and provides clinical guidance in the management of patient care, staffing, and interpreting and implementing established policies and procedures.

Essential Duties

• Assigns available personnel, assesses triage assignments and makes appropriate modifications during the shift as necessary.
• Plans and coordinates staffing needs for the next shift and assesses needs for the following shift.
• Role models interprofessional communication, which includes active listening and teaching, communicating organizational information and all aspects of administrative and clinical practice in a respectful and positive way when interacting with staff.
• Conducts fair and consistent leadership skills for effective team dynamics and teambuilding strategies through problem resolution and coaching.
• Supports policy adherence and provides disciplinary measures when appropriate.
• Assists with staff stress management as needed.
• Improves department score for turnover/retention/employee engagement.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Maintains awareness/responsiveness of all emergency codes and disaster preparedness, coordinating when critical situations occur.
• Role models situational awareness, using teachable moments to improve safety.
• Participates and/or leads and facilitates department process improvements.

FINANCE ESSENTIAL FUNCTIONS

• Attends daily care coordination rounds to facilitate patient progression.
• Manages bed closures and staffing allocation/cancellations to optimize efficiencies and reduce overtime.
• Implements department strategies to achieve financial target and staffing needs.

EDUCATION

Bachelor's degree or higher from an accredited school of nursing. Master's degree preferred.

WORK EXPERIENCE

Five years hospital experience in nursing; for internal, four years experience in nursing which includes performance that demonstrates progressive leadership abilities, i.e. charge nurse responsibilities.