Customer Service Representative
hace 2 semanas
About the Role:
Federal Signal is seeking a highly skilled Customer Support Rep to provide exceptional customer service and support throughout the sales life cycle of our products and services.
Key Responsibilities:
- Interface daily with customers, 3rd-party sales representatives, and Federal Signal Sales personnel via telephone, email, chat, and electronic data interface (EDI).
- Maintain order entry function through receiving orders, checking model numbers and other data for accuracy, and entering orders in the operating system and/or ecommerce platform.
- Research and confirm original order and factory set information, purchase orders, return merchandise authorizations, and any other pertinent data needed to resolve customer disputes.
- Consult with customers regarding product warranties and the correct product mix based upon customer need, desired effect, technology involved, and product/service application.
- Expedite past due orders and long lead times to satisfy customer needs.
- Utilize CRM to record communications from both internal and external customers.
- Reviews return material authorizations for accuracy and secures necessary approvals.
- Continually acquires and builds knowledge on products, services, and manufacturing systems to provide customer assistance in selection of our product lines.
- Performs additional duties and special projects as assigned.
Requirements:
- High School Diploma or GED
- 1-3 years' customer service experience within a business-to-business environment
- Previous manufacturing experience highly preferred
- Enterprise resource planning (ERP) business process management software experience such as JD Edwards, SAP highly preferred
- eCommerce and online chat knowledge highly preferred
What We Offer:
Excellent career growth opportunities, annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions, and tuition reimbursement.
About Us:
Federal Signal in University Park is a leading manufacturer and supplier of comprehensive systems and products used to protect people and property.
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